Chef Gordon Ramsay visits Moore Place, Esher, Surrey, he arrives and thinks the place looks ghastly. The dining room is empty, he sits down to try the food. For a starter he has deep fried Camembert which was disgusting, his wine smells and is corked. He puts the dish into a pot plant. For his main he has Duck A L'Orange, which was very tough. The next day he meets the owners Richard Hodgson and Nick Whitehouse and discovers that it used to be a Berni Inn and that neither have experience in running a restaurant. The Head Chef is Herve Foutrel, a french Chef they inherited with the restaurant but no one likes his cooking. Gordon watches a lunch service and sees them deep fat frying, which explains the old oil smell in the dining room. The menu has not been changed despite Mark being brought in to do this. The food is "a bit 1976" with sauce out the microwave and sprinkled Parsley on the plate.
On the second day there are no customers, nothing booked for the whole day. The Executive Chef has taken the day off and is going to play golf. Knowing something isn't right the owners hired another Head Chef Andy Trowell. Gordon and Andy go into the food store and they see a large amount of packet and ready made food. Gordon sits down with the owners to discuss the £10,000 vile paint job, they explained it was to show that the place had changed. Gordon takes Richard into town to see where the customers are going to eat and the public say they don't like the colour. They change the menu settling on an American inspired menu as the area is populated by Americans. Mark has a problem with the new menu as feels it might alienate the current customers. Gordon shares a burger recipe with them, which is cheaper to make than the previous bought in burgers. Gordon serves it to the owners and they think it is fantastic. They also cook a smoked haddock chowder and corned beef hash. Gordon takes some samples of the food out onto the Golf Course attached to the restaurant to try draw them in.
On a Friday night, Gordon wants to work on the staff getting them to push the new specials to the customers. Waiter Peter struggles and the customers order the ghastly Camembert, which was still frozen in the middle. The service is a disaster. Gordon does a training exercise to work on the wait staff and introduce them to the new menu. Zach shows he is the worst Waiter EVER. Gordon decides to use Mother's Day to relaunch the restaurant. To take pressure of the restaurant Gordon wants to serve whole chickens carved at the table and gets all the staff to learn how to do it and practice for the relaunch. Mark is negative about it as the booked customers were sent an old menu and thinks they might be disappointed. Nick and Richard have overbooked the restaurant. They move the furniture about to improve the look of the restaurant. Herve is taught how to make proper Yorkshire Puds by Gordon. Gordon undresses AGAIN. Zach has been demoted to the bar after his disastrous waiting practice. Peter sells the first chicken and soon after they start flying out the kitchen. They have messed up the booking and allowed two very large parties to arrive at once meaning they had to wait for food. Nick and Richard left the service to talk to friends leaving the wait staff short.
What Happened Next?
Gordon revisits and the restaurant is still purple. Andy is still in the kitchen and tells him the burgers are flying out. The owners reported that the Ramsay burgers were selling well and sales were up. Mark has left to run his own pub as have most the old kitchen staff except Herve and Andy. Gordon sends in Food Critic Matthew Ford to undercover to find out if things have changed and he liked the food. Gordon sits down in the bar and orders off the bar menu, which is full of deep fried food. Gordon throws the deep fat fryer into the lake.
After appearing on the show, Richard told the press that they were having customers from America and Australia who had seen the show and had no regrets. Nick told the press that they were so busy that he was in the kitchen helping flip burgers to help with the rush.
It is reported that the restaurant started to go back to it's old ways. The owners sold the business in 2006 and it became Esteem Bar and Restaurant which also closed and was bought by Moore Place Holdings. In 2009, Moore Place was to be knocked down and a new hotel was planned to be built. In September 2011, permission was granted to demolish the hotel and build a care home in it's place. The building has since been demolished and a care home has been rebuilt on the site.