Chef Gordon Ramsay visits Sebastian's, Toluca Lake, California, located in a prime location near the Universal and Warner Bros studios. Owned by Sebastian De Modica, a "part time actor", he has terrible mood swings and has fired 50 people in the last year. The servers may be actors but even they struggle with remembering the gigantic menu. The restaurant is losing money fast and it needs Gordon's help. Gordon arrives and doesn't like the exterior of the restaurant, branding it tacky.
Gordon sits down to sample the food and is shocked to hear that Sebastian greets every customer who walks through the door. Gordon is not impressed with the pictures on the menu which he says is usually a sign to "get the f*** out of there." Sebastian introduces his menu "concept" to Gordon, where you can choose different combinations of meats, sauces, sides and more. Gordon orders the calamari as Sebastian tells him it is fresh, a New York strip steak and any pizza they choose. After placing his order he chats to waitress Sonia, she tells Gordon that the calamari is in fact frozen and after one bite Gordon asks Sonia for a sick bag. Next comes the "Popeye Pizza" which Gordon finds watery and he doesn't think the base is fresh. Gordon's steak arrives and is already cut into pieces, Gordon says that it looks like dog food and is an embarrassment. Sebastian's defence is that he doesn't have money to buy fresh calamari or make fresh pizza dough. Gordon thought that pizza was their speciality but Sebastian tells him that it is the menu concept. Sebastian tells Gordon that he hopes one to sell his pizzas in supermarkets all over the world. This leads to a big argument and Gordon realises that Sebastian is delusional.
Gordon arrives to witness a dinner service and sees the waitresses struggling to explain the menu concept to the customers. Gordon looks in the freezer and it is packed with frozen foods. Sebastian wants to impress Gordon so sends Lou off to work another station and attempts to regain control. It is a disaster, he serves a salad with his hair in and over $300 of food given away. Gordon notices that the wood burning ovens aren't used and the microwaves are constantly in use. Sebastian disappears onto the patio to drink with his friends, he brings Sebastian back in to taste his bought in mashed potatoes, Sebastian sees nothing wrong with them. Gordon tells him that 95% of the food is frozen and Sebastian says he doesn't care as long as he can go and meet customers. Gordon sits down the staff and tells them that the first big change is a new menu and Sebastian does not appear to be pleased. Gordon attempts to persuade Sebastian that they restaurants speciality should be wood burning oven cooked pizza. He also brings in professional pizza tossers to show the staff how to toss pizza. Overnight, the restaurant is given a makeover and a new fresh dough mixer is unveiled, leaving Lou in tears. Gordon unveils a new menu focusing on the wood burning ovens.
For relaunch night, Gordon rolls out a red carpet in honour of the relaunch, the same night as the Academy Awards. Whilst the kitchen is preparing Sebastian is hoovering, ranting and shouting at his staff. As the customers arrive Sebastian is out the back and Gordon tells him to step up and take control of the kitchen. The new simple menu is a hit and flies out of the kitchen to happy customers. Everyone is pleased with relaunch except Sebastian who wants to go back to the old menu and begins to pull food out the freezer and revert back. The kitchen becomes confused as the two menus conflict. Gordon is not pleased at all when he discovers that he has tried to revert to the old menu jeopardising the relaunch. Gordon tries to talk sense into him but tells him that he has never met someone he believes in as little as Sebastian and he will just go back to his old ways. Sebastian is furious and chases after Gordon shouting and screaming at him and getting right in his face. Gordon returns and Sebastian finally realises that Gordon is right and he needs to change. He returns to the kitchen and gets to work turning around the service. The relaunch is deemed a success with Lou being recognised as the key player in that success.
What Happened Next?
After Gordon left, the old menu returned with the combination concept back on the menu. The restaurant closed in January 2008 for "family reasons" as the family returned to Boston. Chef Q is seen in Season 4 of Kitchen Nightmares as the Head Chef at Casa Roma and says Sebastian just disappeared. It looks like Sebastian is now running a Tree Removal/Landscaping company and a financial/business consulting firm with wife Nichole. Sebastian had a role in 2013 movie Angels Around Me as a detective.
Sebastian's became Robano's, an Italian/pizza restaurant and they kept a lot of Gordons décor. They served pizza using the pizza ovens and the feature is pizza by the slice, the reviews were mostly 1-3 stars on Yelp before it closed in 2014. It became The Red Door and reviews are very good.