Monday, 25 June 2012

Kitchen Nightmares - La Galleria 33 - OPEN

Kitchen Nightmares La Galleria 33

Episode Recap


Chef Gordon Ramsay visits La Galleria 33, Boston, Massachusetts, an Italian eatery opened by sisters Rita and Lisa looking to draw on the success of their father's successful restaurant a few doors down. The staff say they treat customers badly, Lisa drinks and Rita smokes in the restaurant. Ramsay arrives and is confused by the name and how close it is to their father’s restaurant. He is  unimpressed with the decor and discovers Rita’s ex husband is the Head Chef and they often come to blows.

Gordon sits down to order  food and it is a disaster. He discovers that the food is made fresh and then frozen, the “Special”  hasn’t changed in 2 years and that they are out of the one desert they serve! As their fathers restaurant is close by he sends the server to get dessert from there. Their mother Lena brings the desert and Gordon is very impressed, branding it delicious. Gordon steps into the kitchen for a chat and they argue about who is to blame for the menu, Gordon is surprised that Doug doesn’t eat Italian food and is concerned he is not giving his all.

Gordon returns for an evening service and discovers  there is no communication in the kitchen and they are not working together. Gordon is shocked when Doug drops chicken on the floor and then puts it back in the pan. The customers aren’t impressed with the food whilst the owners hide and refuse to speak to the customers. A cold ravioli dish is sent back and Rita starts to argue with the customer. Gordon attempts to keep good relations so he apologises, he knows the customer is always right. As more complaints come in, Gordon decides it is time to inspect the walk in. He discovers dead mussels and orders them to be thrown away. He investigates the pantry and finds rotten food and launches into a rant that no one has any pride or respect for the restaurant. Lisa gets fed up and threatens to walk out, Gordon tells her that if she walks, he walks and there is a scene with each walking opposite ways down the street.


Chef Ramsay has a heart-to-heart talk with the sisters, he wants the sisters to take more control and asks them to make a list of things they want to change in the restaurant. The next day, Gordon calls a staff meeting. The sisters start off by telling the staff they need to stop being lazy which the staff admit to. Rita tells Doug that he can’t take criticism, which leads to an argument. Sarah says she isn’t lazy, Lisa tells her the servers dislike her as she doesn’t share her tips. Sarah walks out and Lisa fires her. Gordon tells the owners they must change too, Lisa agrees to stop drinking and Rita promises to give up the cigarettes.  Rita serves Gordon a tiramisu she has prepared and he loves it.

Gordons next task is to work on the menu. He shows them photos of their food and no one knows what the food is. As there are many competing Italians Gordon introduces a new menu of classic Italian dishes including home made meatballs. Doug is unsure and nervous of the new menu but Gordon introduces a consultant Chef Michael who will stay on for a month to help with the changes to the menu. Michael teaches Doug the new menu and Gordon gives the restaurant a makeover.

On relaunch night, Rita and Lisa step up offering encouragement to the staff and Gordon discovers the servers are not able to describe the new dishes. The staff struggle as they are not trained on the computer system so they revert to handwritten orders. Doug, however pulls it off in the kitchen and with Michaels help they are able to push out the orders and the customers love the new food.

What Happened Next? 


Since filming, both the Yelp and Trip Advisor reviews are mixed, there is a mix of positive, negative and average reviews. The negative reviews appear to focus on poor service.  It appears that after filming a large amount of trash was left on the side walk outside the restaurant. 

31 comments:

  1. This episode aired last night and is a 2 parter. The owners are absolutely clueless and am dying to see the next episode.

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  2. The soundtrack is way too loud and takes a lot away from the dialogue, of which there is plenty in this episode. Also the pre-break and after-break previews and reviews are getting out of hand.

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    1. "Also the pre-break and after-break previews and reviews are getting out of hand."

      I couldn't agree more. Many reality shows do this, and it's just shamefully obvious, lazy filler. Great point.

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    2. I totally agree! I kept reaching for the remote to turn down the volume but then I couldn't hear them talk. It's annoying. And so are the owners for that matter. Do they want his help or not? They seem like Gordon is the one in the wrong here. When will people learn that they can't just open up a restaurant like a lemonade stand? It takes a lot of hard work and experience. I guess without people like these there wouldn't be Kitchen Nightmares.

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  3. I loved Sarah; she obviously works hard, and although I wish the owners best of luck, the way that they talk to their employees is absolutely astounding. Abusive, negative, personal statements that would make a lesser soul enjoy watching them fail. As a full Italian woman myself, I understand the urge to lash out but a true professional would never verbally abuse workers that way. Horrendous. The food looks wonderful but their personalities have completely ruined my appetite. I would never eat there.
    You go, Sarah.

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    1. I felt really bad for Sara because she was being scapegoated for being the best employee in the place. It wasn't unfair for the other workers, if they moved their asses they'd get tips too.

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    2. she was suppose to give the bus boy 20% of her tips but because she was selfish she did not.

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    3. You mean the bus boy that was fired for insubordination, thought he was general manager and probably did nothing? If he wasn't working I wouldn't tip him out the full amount either.

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  4. Regardless of how good an employee Sara was, she admitted to not tipping out the bus staff properly. Not only is that completely obnoxious, it is flat out WRONG...and takes a good employee from Hero to Zero. She should have been fired even if she didn't walk out.

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    1. Yeah but that busboy was kind of a weird guy who the owners admitted was fired and then brought back because they felt bad for him. Wouldn't be surprised if he weren't all there mentally and didn't put in his proper share of work.

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    2. Sara had a mouth on her and was in denial of everything that she was confronted with. She was suggesting that everything that she was accused of, the owners were pulling out of there *ss. She walked out because she knew it was true and that she wasn't going to get away with it anymore. Good riddance to employees who want to make their own rules.

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    3. Kathy, who should I believe - a girl who gets tipped and is clearly intelligent - or an owner who has allowed her business to die and hired a chef and a "bus boy" who are both clearly mentally deficient?

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    4. A lot of the people commenting about Sara clearly have never worked in the service industry. It doesn't matter if your bus boys suck, you still tip them out. If you tip well, they can help you out a lot with pre-busing and stuff. Although Pat is crazy, Sara should have tipped the amount. I am however surprised she is supposed to tip 20%, as when I was a waiter we only required 3% tip to the bus boys of out total sales.

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  5. This is one of my favourite visits. That family is So adorably Italian and I love the weird thin guy who was looking through the windows with an umbrella when he got sacked. That Sara is gorgeous! But she's also a nasty piece of work! She takes great delight in stabbing her employers in the back and doesn't share her tips as she should. It's all her and she doesn't care because she's so pretty. She's the sort of girl who'll use that allure to ensnare some poor bloke, drain him of his resources, all the while treating him like garbage, and then just move on to the next one. It's all money and no heart, but lie a siren men will fall for her and end up splayed upon the rocks of lust. Still, looks fade, and then all you're left with is what's inside.

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    1. This is my favorite internet comment ever.

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    2. you have a soul of a poet.

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  6. I felt like the people on this show were angling to get their own reality show on air, and put on fake personas on the camera. Maybe. Not sure.

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  7. I seriously doubt that "success" as far as this restaurant is concerned is coming from the owners but more likely from their parents and related third party support saving their bacon behind the scenes. Those two owners couldn't have changed that fast even if we're talking one year. Don't get me wrong. I like!e what Ramsay's trying to do to help even the most stubborn of owners but this restaurant has too many oddities. For one thing, most restaurants that are saved may get better reviews from improvement but never always spectacular rave reviews.

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  8. Omg. I'm watching re- runs of these episodes and still catch myself laughing out loud from adorable Rita! is it just me or is she not just a spitting image of Rosie O'Donnell, but also especially her voice and funny overly dramatic comments and remarks! I love her!

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    1. The only thing she shares in common with Rosie O'Donnell is that they are both women. There's no 'spitting image' or anything else, other than that they are both a bit chunky.

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  9. Rita needs her own show!

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  10. Rita is awesome! Just think how overwhelming it would be to have Gordon come to your work and flip everything on its ass! Rita was the only one who actually seemed to "see the light" and be moved by what was happening. She also just comes off like a solid person with a great personality. Everyone here is all for Sarah, but as a former waitress, you ALWAYS tip your bus. Even if you made 5 dollars, that bus gets 50 cents. Period. Never trust a waitress who doesn't do this. I always gave my buses more because in many places there are no buses, no one to get your drinks or clean your tables. My buses and I were a team through and through. Many of them, though it's been years, are still friends.

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    1. Haha 50 cents is not enough. That is only 10%. That is exactly what she gave the bus. I hope you gave them more than 10%.

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  11. Trust me, Rita did NOT see the light.

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  12. Waitress have us wrong appetizer and said it would take too long to re-do but could if we really wanted it. Wrong drinks. Then I slipped on water the bus woman spilled. Told them to wipe it up before someone else got hurt. Told the waitress and she said "I know she wiped it." I responded "but I got hurt." Hostess took my name. The owner just called and said she couldn't see me slip on the video footage and preceded to call me a nasty (her word) tw#$. I said "You're the owner? I'M the one that got hurt!" She said "Don't ever call me again!" I told her she'll hear from my attorney. Amazing customer service. I suppose I should've NOT caught myself from my slip, flailed on the ground and called 911..., but she'd still blame me for her worker's carelessness.

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  13. sara is a backstabber from the start; offering wine to ramsay before lunch, offering the seafood ravioli even thou she knows its already bad, talking back with that tone.

    rita and lisa are so awesome, funny, and they really appreciate the help done for them. hope they succeed like their parents.

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  14. I feel sorry for that quiet girl, the one who Rita kept calling a b***h. She was making a lot of mistakes but she wasn't acting like a b, the owners even said she was the only one who took criticism without complaining. She was Rita's whipping girl.

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    1. I'm sorry but I understand Rita's point on that. You can be the nicest person on earth but if you keep making mistakes that jeopardize your work then you're simply not good enough. If you're the boss and you have to clean up that person's mess constantly you'd flip too.

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  15. I'm surprised to see how many of these places ended up closing. I guess in many cases it's the crushing debts. Second has to be the owners slipping back. I loved this episode and am glad to see this place is still open!

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