Friday, 23 May 2014

Kitchen Nightmares - Quelcuttis Tapas - CLOSED

Kitchen Nightmares Quelcuttis Tapas

Episode Recap

Chef Gordon Ramsay visits Setla, Spain to help Quelcuttis Tapas, a tapas restaurant and bar. Del and Sue Quelcutti opened with the view to passing it on to their children. Del's dad was Spanish so they decided to invest their retirement fund. Joe runs the bar with Ruby and self taught chef Terry cooks in the kitchen. Del and Sue wanted it to be a restaurant but Joe and Terry want it to be a bar and as a result the food has been neglected. The business is losing £10,000 a month, they have one season left and the family haven't paid themselves in a year. Gordon arrives in the town and is directed to the restaurant. He meets Del and Sue and has a talk outside the restaurant. They tell Gordon that the children are giving away free drinks, have no business sense, lack responsibility and don't listen to them. Gordon arrives and meets Joe, Ruby and Terry and notes that it looks more like a pub.

Gordon is impressed with the area but not impressed with the boozers. No one is in charge, and even worse, they get drunkafter service. Gordon orders swordfish, salad and chips and a chicken kiev. He is given a pork on toast amuse bouche and finds the pork is dry, bland and greasy. Terry can't find any kievs and goes back to tell Gordon so he orders a gourmet burger instead. Terry disappears into the corner to get a frozen burger bun out and stands staring before being told to go away and Joe offers him some wine with his meal. Gordon asks for a sick bag for his burger and says the wine tastes like diesel. Gordon looks through the fridge and finds some really old Serrano ham. Gordon confronts them about their drinking, opening up about his father's death through alcoholism and they throw away all the old food.

The next day Gordon questions their commitment and they begin to realise they need to change. Gordon visits the market to challenge them to cook with fresh food for 15 locals. Joe fails to impress at front of house, Terry struggles to get the food out of the kitchen and the customers aren't impressed. Del and Sue arrive for lunch to witness Joe arguing with regular customers. A customer finds a cockroach, Joe accuses it of being planted but fails to say who he thinks planted it and customer Keith starts helping out behind the bar. Gordon comes to the conclusion that Joe is the biggest problem and calls a family meeting, Joe thinks the service was a success. The family write heartfelt letters to each other and even Gordon is welling up. Gordon gives Terry a crash course in cooking tapas using fresh ingredients including fish stew, the family sample the food and they enjoy it. Gordon asks Joe to match a drink to the dish and he struggles as he isn't familiar with wine. Gordon takes the staff to another restaurant to work with their staff to learn how a successful restaurant runs.

Gordon revamps the restaurant, removing the pool table and adding pictures of the family to add a personal touch. They are relaunching as a tapas restaurant with a mix of fresh tapas dishes and great wines. For relaunch night, the restaurant is fully booked and Sue is helping out for the evening. Joe pushes the wine but hasn't put any food orders through. He over compensates by putting all of the orders in at once, putting the pressure on the kitchen. Terry begins to struggle but holds it together. Gordon reveals that he has invited a special guest, the Mayor who Joe neglects. The customers love the new food and the wine, the regulars aren't happy with the new prices but Joe manages to get them on side with the price changes. Overall, the relaunch was a success.

What Happened Next? 

Gordon returns a month later for a surprise visit, the restaurant is busy, they are making money, paying themselves a wage and no longer drinking in the restaurant. Terry is enjoying cooking in the kitchen and they have added their own dishes to the menu. Reviews since Gordon's visit appear to be very positive, with compliments on the friendly service, food and entertainment also offered.

Mark Haggan's comments on his visit are that "The food was excellent, and remarkably well priced. The staff were great, and could not have been more friendly or helpful. If you find yourself in the area, it’s certainly worth a visit."

The restaurant closed in August 2015, owner Joe blames the changes that Gordon made for the closure and reveals that his relationship with his brother Mark is at the worst it had been.

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Thursday, 22 May 2014

Kitchen Nightmares - La Granada Divino - CLOSED

Kitchen Nightmares La Granada Divino

Episode Recap

Chef Gordon Ramsay visits La Granada Divino in Gaucin, Spain, he arrives to the town on his bicycle. The restaurant has only been open 8 weeks and is owned by Milan and wife Gina. They invested their retirement fund to create their dream restaurant and recruited head chef Neil based on some pate on a stick at a Christmas fayre. The restaurant has no customers, is losing £4,000 a week and they blame Neil. Gordon arrives and find that the restaurant is empty, he finally finds the owners drinking on a rooftop terrace. The restaurant is on multiple levels but their lift is broken. Gordon orders some food, the waitress suggests a fish cake and kebab, he also orders a terrine, risotto, lentil salad and steak. The pate tastes of nothing, the risotto arrives 40 minutes later and is under cooked, the salad is terrible and the steak is tough. Gordon meets Chef Neil who likes fiddling with knives and seems to take Gordon's criticism quite well. 

Gordon arrives for a dinner service, he has invited 50 guests to dine for the evening. Neil has two cooks to help but they seem to be only preparing salads.  Neil is doing everything and begins to cut corners to be able to send food out. Gina is drinking wine on the terrace and two hours in to the service and only half of the customers have had their food. Neil has lost control of the kitchen. The customers aren't impressed and say they won't return. Gordon meets with the owners who admit that they didn't do any checks on Neil so 
Gordon calls some contacts who reveal he was a seafood chef. He was never Head Chef as Scott's or Harvey Nicks. Neil tells Gordon that he has never said it or put it on his CV, the owners have come up with that themselves. Gordon tells Neil that he needs to delegate and communicate with the staff, Neil reflects that things need to change. 

Gordon challenges Milan to run front of house and Gina to cook in the kitchen. Neil struggles to communicate and Milan struggles in the front of house. Gordon is forced to apologise to customers as the food takes two hours to reach the customers. Gina and Milan finally see Neil's struggles, Gordon tells them they have expected too much of him and they stand at the front of the restaurant discussing replacing Neil. Gordon suggests a roast chicken special to take some pressure off of the kitchen. For the evening service, Gordon asks Neil to delegate tasks to help take pressure off and the waitresses are pushing the chicken special. Neil leaves the kitchen to speak to diners in the restaurant and the customers enjoy the food. Milan, Gina and Gordon take to the streets with samples to promote the restaurant and a new menu is devised featuring Spanish inspired food. Gordon has fixed the lift to improve the service and take some pressure off of the wait staff and suggests that Emily is made the manager of the restaurant which is supported by the owners. 

For relaunch night, Gordon reveals that he has invited the top, local food critic to dine with them this evening and the restaurant is fully booked with 60 customers. Communication is good and the sharing plates are taking the pressure off in the kitchen and are going down well with the customers. Neil starts to slip, Gordon tries to pull  him back but disaster strikes when they sell out of sharing platters and Neil has to serve individual dishes. Neil slips into bad habits, the communication disappears and the cook tries to send out food before it is ready. Gordon gives them a pep talk and the communication recovers with great food leaving the kitchen. The food critic brands it the best restaurant in Gaucin and he is particularly impressed with the lamb chops. 

What Happened Next? 

Since Gordon left they are taking £5,000 a week and Gina and Milan have taken a step back from the restaurant allowing the staff to run the restaurant. Reviews since Gordon's visit appear to be very positive, with compliments on the service, food and presentation of the food and they appear to have kept the concept of sharing platters that Gordon introduced. 

The restaurant closed in September 2015, as owners Milan and Gina retired from the restaurant trade, they posted the below on their website. 

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Wednesday, 21 May 2014

Kitchen Nightmares - Le Deck - OPEN

Kitchen Nightmares Le Deck

Episode Recap

Chef Gordon Ramsay visits Capbreton in the South West of France, arriving in a beautiful convertible Morgan. Tim and Debbie Wall met as holiday reps and married 6 years later. They opened restaurants in the Alps before settling in Biarritz and Le Deck opened 3 years ago. The restaurant has not been as successful and is losing £50,000 a year. Gordon surprises them by arriving  mid afternoon and the place is empty. He meets the General Manager and is surprised to see the Head Chef Steve lingering in the mezzanine, which is housing for Steve and 7 other workers! Staff inside the restaurant and eat a lunch of steak and chocolate mousse. Tim arrives and is not impressed the staff are eating steak and tells them they are taking the p***. Gordon catches Steve sneaking past a bag of frozen red mullet and Steve defends the steak by saying they were in a rush.

Gordon orders fruits de mer en croute, the Le Deck Burger and  the Le Deck Fish Salad. The fruits de mer en Croute is greasy with no pastry, the Le Deck Burger is raw and the Le Deck Salad is bad, the mussels aren't cleaned and the prawns smell. That evening, Gordon fills the restaurant with 60 guests to test the kitchen. The orders flood in and diners are left waiting for 45 minutes for food. The kitchen runs out of food and asks Tim to stop taking orders so they can check what is left but he keeps asking for items they have run out of and Chris is sent out to borrow meat from another restaurant! Gordon tells Tim  that he couldn't believe that he allowed in more customers but Tim says he needs the money. 

The next day,  Tim tells Debbie he wants to spend more time with the children. Gordon arrives at their house to talk about finances and Debbie tells him they can walk away if it continues to get worse. Gordon takes Tim to a local oyster place to talk business, Tim talks some randomness about shirts and t shirts and confuses Gordon. Steve admits he has lost some passion and Gordon takes him to the local fish market. He wants Steve to create a fish special and discovers that Steve can't speak a word of French. Steve and Stuey have created their own  specials, Steve's is sole with green beans and lentils and Stuey's is curried monk fish with a salad of mango, rocket and beansprout salad. Tim loves the specials and Gordon bans Tim from the kitchen. During the service, the specials are popular but Tim struggles with being excluded from the kitchen. Gordon supplies the team with oysters to devise 4 new oyster dishes and 4 new cocktails to accompany them. 

Tim is told to take Debbie out for dinner for the evening  and Debbie tells him they need to have more time together as a family. Gordon is impressed by what the staff have come up with and so is Tim and Debbie. Tim is agitated because the staff have such excellent ideas(?). He gets angry and screams at the staff for being brilliant but scruffy (?). Everyone is shocked by Tim's outburst, Tim and Debbie argue outside and Debbie tells him he doesn't deserve respect.  The next day,Tim tells the staff that he has been like a tornado and not communicating. Tim decides to paint the walls white and has delegated the staff to paint the walls and the front of house staff have given the restaurant a makeover. Gordon brings Tim and Debbie to the restaurant, showing them the new sign and the new oyster bar. The new menu pleases Tim and he hugs Gordon, Tim is in tears and is pleased with his staff, congratulating them on the transformation. 

For relaunch, Tim is placed as Front of House with Gordon overseeing the kitchen. The oysters are popular but Tim lets customers in without checking the bookings so the kitchen struggles as more guests arrive. Gordon reminds Tim that the portion is more than adequate and promises to throw him in the port if he continues to interfere. The customers love the food and fresh fish dishes. Tim consults with the kitchen before offering out more tables and they have also sold over 160 oysters within the first hour. The relaunch is a success, the kitchen have stepped up to the plate and they made over 2000 Euros in one service.

What Happened Next?

Over the past month, Le Deck is averaging 15,000-20,000 per week, Stuey is now the Head Chef as Steve has returned to the mountains. Tim is taking a step back and allowing the staff to do their jobs. Reviews on Trip Advisor are mostly good since Gordon visited the restaurant with some complaints shortly after Gordon's visit that were focused on poor service. There are also negatives about food prices and quality. 

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Tuesday, 20 May 2014

Kitchen Nightmares - Mayfair / Jacks Chicken Shack - OPEN

Kitchen Nightmares Mayfair / Jacks Chicken Shack

Episode Recap

Chef Gordon Ramsay visits Fuengirola, Spain to help Mayfair Restaurante, run by South Londoner Pat and her Spanish husband Jack. They met whilst Pat was on holiday, settled in England but moved back to Spain 28 years ago. They ran a successful restaurant in London and when they movednto Spain they opened Mayfair. The restaurant is outdated but Pat doesn't listen and they are losing money every day. Gordon arrives and comments that every other restaurant is full except theirs. Gordon finds broken freezers, a room full of clutter and the restaurant has been restricted in size to make room. Pat reveals she has sold her house and is using money from the sale to support the business. Son John is willing and ready to take over the business but Jack won't step aside. The tapas counter has raw and cooked meat stored next to each other, fresh produce is on top of old produce and Jack is buying fresh food everyday. Gordon orders the kitchen and restaurant to be closed and John is frustrated by the state of the kitchen, in his father and Chef Juan.

Gordon comes back the next day and Jack has cleaned the kitchen. Gordon sits down to order some food, he orders a tortilla and is offered ketchup or brown sauce. The potatoes tadte rotten and microwaved. The fish dish with calamari and squid is rubbery and sloppy. Gordon tells Juan to taste it and he says it is fine. Jack takes over in the kitchen and serves Gordon a 2 day old chicken. Gordon orders John to taste the sauce and he finds it revolving, Jack tastes it and calls it salty. Jack is stubborn, in denial and doesn't listen to John. Marie agrees Jack is hard headed and says Pat also blocks it out, John and Jack often disagree and argue. Gordon puts down a line and tells Jack he isn't to enter and if he crosses the line he'll put him in the sea, John is to run the restaurant and Juan is not to use a microwave.

That evening, the restaurant is full, Jack is out front charming the customers but the kitchen is falling apart with Juan overcooking meat.  Jack refuses to sack Juan as he feels sorry for him and the customers aren't happy with the wait and substandard food, some left without paying and John is furious. John runs a car rental firm and Gordon visits but John is losing money and the cars are falling apart. His parents gave him 40,000 euros and Gordon tells him to sell the business to pay them back. Gordon orders them to declutter the restaurant whilst he visits local restaurants. Gordon returns and finds Jack struggling to let go. With the clutter gone the restaurant has doubled in size with more earning potential. Gordon reveals a new sign and the idea of the restaurant being a fried chicken shack. The restaurant has been repainted and extra tables have been added. Gordon shows them how to make fried chicken, the menu is simple and cost effective and the family love the new fried chicken. There are sauces and salads to upsell to help boost income.  Jack, John and Pat are sent in the town promoting the restaurant in chicken suits and a new chef has been hired, Juan is demoted to pot washer. 

On opening night, there are all hands on deck, the kitchen is prepared but front of house have given 5 big orders to the kitchen at once. Gordon orders them to stop taking orders for 5 minutes. Food is taken out by Jack but there is confusion as to what it is and where it is going. Gordon despairs as Jack returns to the kitchen with raw chicken and he orders them to slow down and work as a team. John steps in and supports the kitchen and the kitchen runs smoothly. The customers are happy with the food despite the wait and they have made over 700 Euros. 

What Happened Next? 

Gordon returns to the restaurant 4 weeks later and they have kept the chicken theme. He arrives at lunch time and the restaurant is busy. Juan has left and the kitchen has kept up the cleaning regime. They are averaging 500 Euros a day and John has sold the cars but hasn't repaid his parents. John writes an IOU to his parents and it is put inside the till. In the 3 months prior to airing, they are averaging £1500 a week, John has sold 2 cars and still hasn't paid his parents back. The owners have reported since that both customer satisfaction and sales are up. Jon has since reverted to his own recipe and told the Mirror in October 2014 that he was losing £2500 a month. 

Reviews since Gordon visited are average with a mix of both good and bad reviews. Twitter user Chris, visited the restaurant in June 2014, below is his experience....

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Sunday, 18 May 2014

Kitchen Nightmares - Bella Luna - CLOSED

Kitchen Nightmares Bella Luna

Episode Recap

Chef Gordon Ramsay visits Bella Luna in Easton, Pennsylvania, an Italian restaurant owned by Rosario Scollo. She bought the restaurant for her son Gianfranco to celebrate him completing culinary school, Rosario's son Maurizio is Manager. The décor is terrible, manager Traci thinks it looks like a morgue and she criticises Rosario's leadership skills. Gordon arrives at the restaurant and is pounced on by Traci, who throws herself upon Gordon and is clearly pleased to see him! Gordon enters the restaurant and sits down with Rosario who assures him that they only serve fresh food. She believes that the customers are the problem as they are unable to appreciate freshly cooked, authentic Italian dishes.  

Gordon orders the Mussells Marinara, Veal Saltimbooca and a Penne pasta dish. Gordon tastes the strange looking veal dish, it is over cooked, under seasoned with too much flour in the sauce. The penne pasta dish is just as unimpressive, Gordon hands some yellowing herbs to Traci and declares that it tastes like baby vomit. The Mussels Marinara has very few mussels and plenty of marinara sauce. Gordon finds the mussels chewy and asks whether they are frozen, it is confirmed they are frozen. Gordon goes to speak to Gianfranco about the frozen mussels and his defence is that the menu is so large they can't keep fresh mussels.

Gordon returns to observe a dinner service and discovers that they don't have tickets, just scraps of paper with orders written on. The cooks defrost shrimps in the microwave and Gordon finds that frozen chicken has been defrosting in a sink. Gordon decides it is time to inspect the walk-in and freezer and finds containers of frozen chicken. Rosario tells him that they buy the chicken in fresh and then freeze it. The walk-in is no better, there is mouldy food and rotting food. Gordon tells Traci to shut down the service and ask the guests to leave and tries to talk to Rosario who continues to be in denial. The next day, Gordon sets up a fake trial in a public building and puts all the staff on trial. Gordon brings in locals who have previously dined at Bella Luna. The main complaints are about the poor food and one woman believes she had sour cannelloni. After this, Gordon brings everyone back to Bella Luna, which has had a makeover over night with new furniture and new tableware. There is a new shorter menu made only with fresh ingredients.

For relaunch night, Gordon invites the disgruntled customers from the earlier town hall trial. They are impressed with the décor and after some issues with the service they are impressed with the food. The relaunch services starts smoothly but Gianfranco struggles with the new ordering system. He tries to send out the most ridiculous lasagna but Gordon catches him doing so. He takes him outside and shouts at him to get it together before chucking the lasagna on the floor. Overall, the relaunch was a success despite some hiccups.

What Happened Next?

Bella Luna Ristorante closed 3 and a half months after filming. Rosaria says they did not fail but had a dispute with the landlord and business was up threefold after filming. The landlord however, claims they had not paid the lease in months. After the closure, it emerged that they had been selling alcohol with an expired license. The owners are currently looking for a new premises.  DeLorenzo's restaurant opened at the address in April/May 2014, reviews  are good.

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Saturday, 17 May 2014

Kitchen Nightmares - Zayna Flaming Grill - OPEN

Kitchen Nightmares Zayna Flaming Grill

Episode Recap

Chef Gordon Ramsay visits Zayna Grill on Redondo Beach, California, owned by Fay and her niece Brenda, family run, Mark, Amel and Vanessa also work in the restaurant . The food is poor and no one gets along. Gordon arrives and decides to meet Fay and Brenda separately to discuss what the real issues are. They both think the other should be no longer be a part of the restaurant. Fay says she has to do everything as Brenda doesn't pull her weight, Brenda thinks that Fay won't give up control so that she can run the restaurant. Gordon arrives for a lunch service and is entertained by the huge cushions in his booth. Gordon notices the huge typo on the menu with Zayna described as an "Exquisite Dinning Adventure". Gordon orders a dip sampler, fava beans and Kibbi rolls. The sampler features hummus and other dips, they are oily and Mark stands across the restaurant staring at him. Amel brings out fava beans with a huge Z on the top in cream, like someone has puked on his plate and the kibbi rolls taste frozen. The Zayna combo platter looks the worst and it is dry with no flavour. 

Gordon watches Amel take away his plates and bus them pretty much in the middle of the restaurant. Gordon sits down with the staff to discuss problems in the restaurant. It appears that Fay is alone in the kitchen without any help, although the others say they try to help but that she refuses to take it. She can't let Amel anywhere near the kitchen claiming she is clumsy and prone to injuring herself, a claim that no one else appears to back up. Gordon arrives in the evening and customers seem excited to try the food, with hummus being a safe choice for most. Sadly, the hummus disappoints and are sent back. Gordon takes drastic measures and goes to a nearby grocery store and buys hummus, which he spoons into the restaurants serving bowls and takes it out to the customers and they love it. Gordon decides it is time to check out the walk-in and freezer. In the freezer Gordon finds months worth of prepared frozen food and old food. Gordon finds frozen meat stored underneath dripping warm water. 

Gordon returns the next day and Fay claims she has to do everything as no one will help her. After another argument Gordon says that the restaurant will be opening for lunch and Fay is going to go home for the day. They will run the restaurant without her and Gordon will supervise. Ramsay reveals to Fay that she will be watching from a surveillance van. Before lunch begins Marks struggles to work the rice cooker. Brenda holds the fort and the lunch goes well despite a few dishes being sent back and an argument between Amel and Mark. Fay is brought back in and it is revealed that she was watching and she tells Brenda she was amazing. Gordon's next task is to cook a fresh meal in the kitchen and they show how unfamiliar they are with fresh fish. Gordon goes into town and discovers that no one has heard of the restaurant. To rectify this he sets up a prime advertising spot on the pier with free samples and the following day Gordon reveals the new bright interior. 

On relaunch night, things get off to a great start with the staff being positive and communicating effectively. When the orders start coming into the kitchen fast Fay goes back to the old ways and ignores Brenda and Amel, saying nothing whilst manning the grill. Somehow Brenda manages to get through to Fay and she starts communicating again. Overall, despite some hiccups the relaunch was a success.

What Happened Next?

After Gordon's visit. Fay went back to her old ways and as a result Vanessa and Amel left the restaurant, Brenda however was still asserting some level of leadership in the restaurant. Yelp reviews are mostly good after Gordon's left and it appears that many locals are now frequenting the restaurant. The restaurant has a new owner, Ray Younis, who appears to have taken over the restaurant as of around September 2015 and reviews are mostly excellent. 

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Friday, 16 May 2014

Kitchen Nightmares - Mangia Mangia - CLOSED

Kitchen Nightmares Mangia Mangia

Episode Recap

Chef Gordon Ramsay visits Mangia Mangia in Woodland Park, Colorado, bought by owner Julie Watson, who just wanted to own a restaurant. She chose to make the restaurant an Italian restaurant because her daughter told her there was only Mexican and Chinese restaurants in the town. Arriving at the restaurant Gordon pulls into the drive thru, is handed a laminated menu and is confused that a restaurant offers this service. Gordon orders the soup of the day, Janelle forgets to give him a spoon and the soup is a solid sludge. Gordon enters the restaurant and sits down with Julie, telling her that the restaurant still looks like a fast food restaurant. Ramsay questions her on her knowledge of Italy and she claims she has never been. Julie takes Gordon into the kitchen so that he can meet the staff and meets the young Head Chef Trevor, who used to date Janelle.

Gordon orders mushroom ravioli, veal piccata, salmon, lasagna and spaghetti and meatballs. The ravioli is  bought in with a terrible glowing white sauce so Gordon writes down a simple ravioli recipe and sends it into the kitchen. The lasagna has a thumb print on the plate, the plate is cleaned and sent back out and Gordon discovers it is still frozen in the middle. The meatballs are cooked through but taste like "warm foam". The veal t is still raw in the middle and the balsamic drenched salmon tastes frozen. Gordon confronts the staff in the kitchen and discovers that none of the staff have any formal training. Julie is defensive about the food, telling Gordon the food is good. Gordon walks out and Julie bursts into tears.

Gordon returns for a dinner service and it is a disaster, most of the food is returned to the kitchen but is thrown away. Gordon decides it is time to inspect the walk in and finds 400 portions of pre-cooked pasta. Julie's response is that she has the pre-cooked pasta so that it can be heating quickly. The staff reveal that the cooks change the breadcrumbs every other day, coating both egg plant and chicken, causing cross contamination. Frustrated, Gordon walks into the dining room and explains that only 5% of the food they were served is fresh. Julie walks out, the service stops and the staff go out back to smoke and moan. Janelle tells Gordon that Trevor tried to punch her at work, the staff don't always turn up for shifts, Kevin and Trevor have both often come to work high. The next day, it emerges that Trevor has a meth problem, Julie has little option but to fire him. He recruits Chef Don to run the kitchen and hosts a family fun day to advertise the restaurant. The restaurant decor is given a makeover and menu is changed with freshly prepared food on the menu.

For relaunch night, things get off to a bad start when Julie fires quickly orders at the kitchen and is told to slow down as the fresh food takes longer to cook. The customers are impressed with the new décor and also with the food, the staff are also much happier in the restaurant. As a final prank, Gordon pulls into the drive through to pick up the microwave from the kitchen.

What Happened Next? 

Reviews were mostly excellent after Gordon's makeover and the filming of the episode with compliments on the food and service. It appears they kept most if not all of Gordon's changes and followed his advice. However, the restaurant closed in November 2014.

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Saturday, 10 May 2014

Kitchen Nightmares - Kati Allo - CLOSED

Kitchen Nightmares Kati Allo

Episode Recap

Chef Gordon Ramsay visits Kati Allo, a Greek restaurant in Flushing, New York owned by husband and wife Manny and Christine, whose marriage lays in tatters. Gordon arrives and talks to the couple about how they got into the business and Manny explains that he went for a haircut at the barbers next door and decided to buy the restaurant. Their children have all worked in the restaurant and now it is just daughter Evelyn, who works one day a week as a waitress. They are in a huge amount of debt and have sold their house to finance the restaurant, they also reveal that they are divorcing.

Gordon samples the food during lunch service, he orders the pastitisio, gyro platter and a pork dish. He is not impressed with any of the food, the gyro tastes frozen, the sausage is garlicky and greasy, the pastitisio is a bland pile of worms and is boiling in the middle. Gordon sits down with the staff to tell them about his disappointing dining experience and Manny doesn't answer Gordon when he asks if the sausage was fried and instead insists that it's an old recipe. Gordon decides to talk to Evelyn about the problems, she bursts into tears and claims that the restaurant has ruined her family.

Gordon returns in the evening to observe a dinner service and is not impressed when Manny cuts into chicken on the grill to check it is cooked. A dish arrives in the kitchen via a dumbwaiter and Gordon is surprised to find that it is cooked elsewhere. He finds out that there is a kitchen downstairs and there is a cook down there microwaving dishes!  He also finds the walk-in containing trays of mouldy food and jars that are over 10 years old! He brings the family down and insists they smell a bucket of a white liquid. Manny is shown the disgusting state of the kitchen and blames the staff, whereas Evelyn insists that it is his job to check it. Gordon heads to their home to see if anything can be done to save their marriage and  they decide to commit to saving the restaurant and their marriage. Gordon returns to the restaurant and teaches Manny and Christine a sea bass dish for them to make the dish together. Overnight the restaurant is given a huge makeover with a more Greek feel and all of the furniture, tablecloths and crockery are replaced.

For relaunch night, Manny and Evelyn are running the restaurant together. The kitchen falls apart as Manny loses track of the orders and storms out. He soon remembers his new commitment to both the restaurant and his marriage and comes back to the restaurant, turning the service into a success.

What Happened Next?

Reviews were mixed after Gordon's makeover and the filming of the episode but they closed in April 2014. Kalamaki NYC, a Greek restaurant opened in its place in July 2014. Reviews looks good and it appears regulars from Kati Allo have become customers here too. 

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