Saturday, 30 July 2016

Hotel Hell - Beachfront Inn & Inlet - OPEN

Hotel Hell Beachfront Inn & Inlet

Episode Recap


Chef Gordon Ramsay visits Beachfront Inn & Inlet, Fort Pierce in Florida, a struggling hotel located on the beach. The hotel was opened in 2012  by Brian with the profit of a successful fish market ran by his father. Brian has no hotel experience and the employees and guests party in the bar until the early hours of the morning which has led to complaints. Gordon arrives at the hotel and is in awe of the stunning backdrop to the hotel but is shocked to see pieces of varnished driftwood for sale for $22. Gordon finds a large barbecue, complete with old, burnt wings. Liza takes Gordon to his hotel room, room 16 in the Caribbean building and as soon as Gordon enters he notices a damp, musty smell and a bed that feels like it is 15 years old. Gordon orders the chicken wings, that are dry, a lobster mac and cheese that isn't a mac and cheese with penne pasta and the tuna burger, with frozen tuna. Brian admits that they have had to switch to frozen fish as he is in debt to his brother at the fish market.

Gordon arrives for an evening service and asks customers if they would expect fresh or frozen fish and they tell him they expect fresh so asks Brian to explain why they are serving frozen. In the walk in, he finds something in slimy water, something unknown that is frothy and festered, raw and cooked chicken together and rotten produce stored with fresh. Gordon wants to close but the decision is made to 86 the wings instead. Gordon visits Liza to get some peace and quiet and a complaint is rang through from a customer with an allergy, Gordon finds Brian and they go up and discover the problem is the air conditioner, it has not been cleaned and is blowing allergens in the room. Gordon reaches out to Eric, who is funding the business, he has threatened to cut him off and has asked for 8 weeks to repay him the $30k he is owed. Gordon introduces Brian to customers, they aren't impressed - the service is poor, the food is poor, one customer was served raw chicken and one admits he used to get free drinks. There are mixed messages, some guests are paying hundreds of dollars to stay and eat surrounded by drunk beach goers. 

Overnight, Gordon's team redesigned rooms and added a beach club to unused outside space. Gordon reveals the new rooms, a smaller menu that will be easier for Ben to cook featuring fresh seafood and that the Mayor will be dining with them that evening. For relaunch night, Brian gives the front of house team a talk whilst neglecting to tell them that the Mayor is dining that evening. He also neglects to tell the kitchen staff, Brian tells them that he is at table 7, they chase table 15 which is the table the mayor is actually sat at. Gordon is not impressed with Brian, as Ben has given up and he has done nothing about it. He walks past the mayors table and there is no food on there despite Ben telling him that the mayor had his food. Gordon rescues a dish from a server and the chicken looks dry,  Brian believes the food to be raw. Gordon reaches his wits end and packs his bags, leaving Brian stood with the chicken salad.  


What Happened Next?


After Gordon left, Brian missed the deadline for paying his brother back but his advice started to sink in, four months afterwards Brian sacked Ben and employed new kitchen staff. They have implemented a curfew for the live entertainment and he is focusing on the paying guests. They have made further improvements including installing new kitchenettes,  a new menu, new patio furniture and the garden has been landscaped.  There is also a new gift shop selling Navy Seal merchandise. 


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Tuesday, 5 July 2016

Hotel Hell - Brick Hotel - OPEN

Hotel Hell Brick Hotel

Episode Recap


Gordon visits The Brick Hotel in Newtown, Pennsylvania, a historic hotel bought in 2006 by therapist Verindar Kaur and son CJ, in the bid to make a profit they cut corners and there is a high turn over of staff, over 50 members of staff have worked there over 8 months, some only last one shift. Before Gordon goes to the hotel, he meets a large group of ex employees, they believe the turn over is in the 100s and one staff member saw over 50 managers during her time! The staff aren't paid on time and never in full and when they chased payment she called the cops on them. Gordon arrives, the windows on the door are smashed, the wall paper is peeling off and there are bullet holes in the wall. He goes to check into his room and discovers that the clock is caked in years of dust. The housekeeper arrives, there is no programme of cleaning and a bizarre miniature table and chairs. They discuss the hotel and she takes him upstairs to find mouldy shower curtains, carpets, yellow pillow cases, grey and yellow curtains and rubbish in the chest of drawers. Gordon goes to his room, room 201 and finds dust on everything and a stain on the ceiling.

Gordon goes down to the restaurant where he meets Tammy who tells Gordon that they are doing 350 events a year to keep the business afloat. Gordon orders the french onion soup, which was tasteless, a cauliflower steak which is a mess and a crab sandwich, straight from a can. Gordon had ordered a burger but he cancels it through fear of his limited pants supply. Verindar blames the staff saying they aren't good enough and denies calling the police on ex staff but a current member in a voice over says she has heard her call the police multiple times. Gordon meets CJ, who is there less than once a month as he works as an IT manager. When they first bought the hotel they were told it was hands off but they are not making money. Verindar is in the kitchen, shouting at the staff and confusing the servers by giving them the wrong food. They tell Gordon they clean the line only and Gordon finds a pot of thick, black grease that is a fire risk. 

Gordon gets out his bacteria testing kit and tests the vents, they give a reading of 573, a stained chair gives a reading of 446 and the shower curtain gives a rating of 5680! Gordon goes into a room where guests are staying, he shows them mould in the carpet and in the shower. Gordon sets off the fire alarm, evacuates the hotel and closes the hotel. Gordon meets the staff, she blames all staff for the actions of a few bad staff. She accuses the staff of stealing, drinking on the job and sneaking shots from the bar but Gordon steps in to say she must stop blaming them for the past. Gordon meets CJ to make progress with Verindar, he admits she has struggled to adapt culturally and has said she wants to step back. The hotel is renovated over night, with the lobby and the rooms getting a makeover. The menu is also given a makeover that will suit both casual dining and the large functions they hold. For relaunch, locals are invited for a dinner service but also to tour the newly renovated hotel rooms. They love the new food and the kitchen is running smoother. With his presence CJ is able to prevent his mother returning to her old habits.


What Happened Next? 


After leaving the hotel, Gordon reports that the reputation was on the mend, CJ is more present which has allowed Verindar to step back allowing the staff to do their jobs and employee turn over is at an all time low. Since Gordon visited the manager has responded to online criticism by saying that a large renovation is planned for the upcoming months. Yelp and Trip Advisor Reviews for the restaurant are mostly negative and some receipts posted on Yelp appear to show some higher than expected prices. 


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