Friday, 7 December 2012

Kitchen Nightmares - Ms Jean's Southern Cuisine - OPEN

Kitchen Nightmares Ms Jean's Southern Cuisine

Episode Recap


Chef Gordon Ramsay visits Ms Jean's Southern Cuisine, Philadelphia, opened 12 years ago by retired teacher Jean Gould. When customers complain Jean argues with them and accuses them of lying. She is deep in debt and the restaurant is empty most nights. Jean approaches Gordon at his hotel with a peach cobbler in one hand and says her biggest problems are the staff. Gordon arrives at the restaurant and there is nobody there to greet him. He orders pork chops, ribs and mac and cheese. His iced tea is “like sugar syrup” and he sends it back so he gets up for a walk about and finds Ms Jeans exercise bike in the corridor. The ribs, have a weird saltiness,the mac and cheese arrives still sizzling from the microwave and is bland and overcooked. The pork chop is greasy and looks sad on a plate alone, it is also as dry as a mouthful of sand. Ms Jean tastes the dishes he returns and says he doesn’t know anything about soul food.

Gordon returns for a dinner service and compares the reception to a waiting room at a doctors surgery. There is chaos in the kitchen as the orders are stuck on the fridge and Jean attempts to control the kitchen but the servers decide they are going to do their own thing. Surprisingly the food gets out to the dining room but the customers are not impressed. Gordon ventures out to reception to find the hostess on the cell phone and after an exchange she quits. Gordon notices that a lot of chicken is being returned to the kitchen and discovers that the chicken is leftover from lunch.  Jean breaks down in a big way, you can see how much her staff care. Gordon takes Jean and her staff to a theatre to show them “The Other Side of Ms Jean”, a film by customers who won't return as she does not treat them well. Jean apologises to everyone and promises that she is a new Ms Jean. Gordon gives the restaurant a huge makeover nearly doubling the capacity. Gordon also changes the menu to southern comfort food with a fun twist, they sample the menu and are delighted with it.

For relaunch night, the Mayor comes out and Gordon puts Jean in charge of the kitchen. The staff respond well to the new leadership and new system. Appetisers make their way out to the customers quickly and everyone including the Mayor is impressed with the new food. The front of house lets down the service and the servers are under pressure. Gordon stops the service temporarily and Jean gives Marissa a pep talk. Gordon chats to them all after service and declares that “Ms Mean” has left the building.


What Happened Next?


In the following days, the Mayor awarded Jean for her years of service to the community and June 3rd was declared Ms Jeans day. Ms Jeans is still open as Jean's Southern Cuisine but has moved to a new location, 807 Wallace Avenue, Wilkinsburg PA 15221.  Reviews are mixed but more recent reviews are positive.



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Friday, 30 November 2012

Kitchen Nightmares - Mill Street Bistro - CLOSED

Kitchen Nightmares Mill Street Bistro

Episode Recap


Chef Gordon Ramsay visits Mill Street Bistro in Norwalk, Ohio ran by Joe Nagy, who opened the business with no restaurant experience after losing his job in food sales. His staff aren't happy about the way he treats them or the food they are serving. Joe claims it is fresh, farm to table but it is actually frozen, freezer to table. He believes he is a kitchen nightmare as he has no bums in seats. Gordon invites Joe to his farm to show off his ranch where the produce from the restaurant allegedly comes from. Skinny the goat tries to butt Gordon, haha. At the restaurant, Gordon isn't impressed with the name badges that the staff are wearing and asks his server to take hers off. He asks for the "specials" and is told that they are referred to as "features".  Gordon order the elk feature, the fish trio, scallops en croute, vegetarian ravioli primavera, onion soup, oyster rockefeller and the elk quesadilla. The french onion soup is greasy and watery, the oyster rockefeller is bitter with too much oil, the scallop en croute has dated micro carrots, the scallops are like bullets and the pastry is raw. The quesadilla is chewy and tough, the vegetable ravioli is covered in oil and is ice cold, the fish trio is dry, rubbery and greasy and finally the elk feature is tough. Gordon describes the food as farm to garbage can and is shocked to hear the elk feature costs $35. Gordon leaves the restaurant to grab a bite elsewhere and Joe is not impressed.

Gordon returns for dinner service and to give his opinion of the food, he wasn't impressed  and did not take more than 2 bites of anything. Joe reveals that the fresh catch of the day is actually frozen, is defensive of his food and Gordon tells him he is in denial. Gordon notices the huge Quiet sign in the kitchen and Joe tells Gordon there is no talking in the kitchen. The food leaves the kitchen at a reasonable pace but without Joe telling them where it is going. The food does not go down well with the customers and many dishes are returned to the kitchen. A diner finds a stone in her ravioli and Joe tells Gordon he is over critical. Gordon had reached out to an ex employee and she calls to say she is outside. She quit a month ago after being constantly criticised and has a catalogue of photos on her phone of old food and the packages of bought in meat. Gordon decides to investigate the food storage and finds frozen out of date food, half frozen food and the frozen oysters served to him at lunch. Gordon and Joe descend into a massive yelling match and Joe throws Gordon out the kitchen.



Part 2


After the argument, they agree to draw a line in the sand and make things better in the restaurant. The next morning, Gordon calls a staff meeting, they let out their frustrations about Joe, who is secretly watching. The staff are fed up and all admit to being on the edge of quitting the restaurant. Afterwards Gordon reveals that Joe has been listening to them and brings Joe out to face his staff. He realises he needs to soften up with the staff and tells them he is 100% committed to change. Gordon tells Joe that he thinks the prices at the restaurant are too high. Gordon meets with Joe and Tom to show them some new affordable dishes including a burger. Gordon arrives for a dinner service to see how the locals react to the new food. The kitchen cannot cope and falls apart as the communication breaks down. Gordon encourages Joe to bounce back but instead they break out into another heated argument. Gordon shouts at Joe to get out of the kitchen so that he can help Tom to recover and finish the service.  After the service Gordon tells Joe that he can no longer be in the kitchen. 

The next day, the revamped menu is revealed to the staff and he brings in consultant chef Brian Goodman to help in the kitchen. The new menu features seasonal fish dishes, an elk sausage burger and an elk chilli. On relaunch night, the kitchen runs smoothly with Chef Brian expediting and the customers love  the quality of the new food. Joe serves a fish dish to the wrong table causing confusion but this is resolved and the relaunch is a great success.


What Happened Next? 


In the months that followed, the menu has been slightly changed, keeping most of Gordons menu and there has been some staffing changes. Servers Jen, Kayleigh and Rebecca are gone as is Chef Tommy and Joe is back as Head Chef. In December 2013, Joe renamed the restaurant and relaunched as Maple City Tavern, a family friendly restaurant and the reviews are mostly negative. In January 2014, Gordon's production team paid £900 compensation to Joe in respect of items found to be missing after filming. The restaurant closed in June 2015, unsurprising with most recent reviews being 1 star on Yelp.


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Wednesday, 14 November 2012

Kitchen Nightmares - Levanti's American Bistro - CLOSED

Kitchen Nightmares Levanti's American Bistro

Episode Recap


Chef Gordon Ramsay visits Levanti's Italian Restaurant, in Beaver, Pennsylvania, opened in 1998 by Dino Fratangeli using his fathers life savings. He struggled alone so sister Tina sold her business to help at the restaurant and things started to decline further when a rival restaurant opened. The staff however do not believe the problem is the new competition, the owners argue a lot and they do not know how to run a restaurant. The relationship is so strained that Dino walked away for over a year, their father Tony has been supporting them financially and is unaware about the situation.  Gordon orders stuffed banana peppers,  filet mignon and the chicken carletta capellini. The Carletta sauce is their signature sauce that came to Dino in a dream... He discovers the month old dessert samples are rock hard and smell bad so are removed from the dining room. The filet is raw and he believes it is frozen. He then realises that the restaurant is filthy and Tina can't tell him how often the restaurant is cleaned.  The stuffed banana peppers are frozen and watery and the chicken carletta has too much garlic and bullet hard chicken. Gordon says it is the worst Italian food he has ever eaten and believes the owners no longer care. 

Gordon witnesses a dinner service, alongside Tony who steps into the kitchen for the first time in months and discovers that half the stoves no longer work. No one is expediting the food,somehow the food leaves the kitchen but it is sent back. Gordon ventures into the fridge and discovers green, slimy chicken is being served to the customers alongside mouldy, fermented sauce. Gordon is angry and tells them to stop serving and is frustrated that they have told the customers he is shutting it down so he enters the restaurant and tells them what he found. Tony confronts Dino and Tina and threatens to close it if they don't step up and work together. Gordon has discovered there is a gap in the market for an American Bistro and this will be their new direction. The restaurant is given a makeover with a new modern decor with a new POS system. Gordon is also bringing in two new consultants to help with the relaunch, the kitchen has been refitted with all new top of the range equipment and the menu has been revamped.

On relaunch night, the customers are impressed with the new look of the restaurant but not impressed with the long wait for their food as Dino struggles to keep up and gets confused with the tickets. In order to get the kitchen back on track the consultants step up to help in the kitchen. Despite a few problems, the relaunch was a success overall with happy customers and no complaints. Gordon reflects on the makeover, saying that this is his biggest transformation ever and success lays with the town.



What Happened Next? 


In the following weeks, the consultants continue training Dino and Tina and they are working together as a team. Reviews were mostly good. They actively posted on facebook and the photos they posted of the food they are serving looked absolutely delicious! The restaurant closed in November 2013 as Tony retired and they no longer wished to continue with the business. They posted on their Facebook page,

"Hello all! We would like to take this opportunity to thank you all for your loyalty and patronage over the past 15 years. The people we have met and a lot of the friendships we have made will last a lifetime! We are officially announcing the retirement of our father Tony, and the rest of us are excited to be moving on to pursue other ventures. It has truly been a memorable experience for us over the years and we are saddened to see it come to an end, but anxious to be moving forward. We would also like to announce that we have hand-chosen (and He has hand-chosen us) AWARD WINNING CHEF RICHARD MONTINI (Former Executive Chef at PNC Park) to open his NEW HEIRLOOM RESTAURANT in our location..."

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Wednesday, 25 July 2012

Kitchen Nightmares - Nino's Italian Restaurant - CLOSED

Kitchen Nightmares Nino's Italian Restaurant

Episode Recap


Chef Gordon Ramsay visits Nino's Italian Restaurant, a 54 year old Italian family restaurant, in Long Beach, California, originally ran by Inge and Vincenzo. Vincenzo left the restaurant as dementia set in and eldest son Nino became the manager, much to the annoyance of brother Michael, as he sits in his office watching TV. As a last resort they have bought Gordon in as Inge is funding the restaurant with her retirement money. Gordon arrives and asks for the family to all sit down together, they rate the food as good and Nino tells Gordon that he works hard. The family disagrees with him, an argument breaks out and Michael unloads all his frustrations about his brother. Gordon orders the egg plant, one meat ball and chicken piccata. As Nino is telling Gordon about his heavy cleaning regime Gordon discovers gum under his table and cobwebs all over the dining room. The chicken picatta is dreadful with floury and slimy chicken, the meatball is mush, soggy, bland and dreadful. It was made  5 days ago.

Gordon arrives to witness a dinner service. He discovers a strange frozen lasagne and dry chicken.  The dishes leave the kitchen quickly but are sent back and Carina finds Nino eating dinner with Inge and Vincenzo. He goes into the walk in and finds the rotten mushrooms, frozen meatballs, pasta in water, unscaled salmon and worse. Gordon tells him he is not doing his job properly  but he says that Inge is stopping him, whereas she says he is lazy.  The next morning, Gordon meets Inge to let her know he is going to board up the front of the restaurant as if it is closed and wants Inge to tell Nino that she is shutting the restaurant. Nino arrives to a boarded up restaurant and says he wants to fight to keep the restaurant open. Carina and Micheal do not believe that Nino will step up but they agree to give him another chance. Gordon gives the restaurant a makeover with new family tables and the menu also gets a revamp.

On relaunch night, Gordon puts Nino in charge of expediting in the kitchen. The customers love the new makeover. Food leaves the kitchen at a good pace and the customers enjoy the food. As more orders come into the kitchen, Nino starts to get overwhelmed and the kitchen gets backed up. Michael tries to help and makes things worse, Gordon tells him to leave the line and Nino gets the kitchen back on track. Gordon chats to Michael and tells him to cool down but Michael shows Gordon he isn’t able to put the past to one side. Despite a rocky in places relaunch it is overall a success. They meet afterwards but Michael walks out and is generally negative about the relaunch and changes.

What Happened Next?


In the following weeks, Michael distanced himself from the restaurant and Nino stepped up to take more responsibility. Inge is still running the restaurant and Carina decided to spend more time in the restaurant alongside her day job. The restaurant looks set to be on the road to recovery. Reviewers have said that they have the old menu at lunch and use Gordons new menu at dinner. Reviews are mixed since Gordon visited. The restaurant closed in August 2016 due to their wishes to retire and spend more time with the family.

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Monday, 25 June 2012

Kitchen Nightmares - Barefoot Bobs - CLOSED

Kitchen Nightmares Barefoot Bobs

Episode Recap


Chef Gordon Ramsay visits Barefoot bobs in Hull, Massachusetts, the restaurant is owned by husband and wife Mark and Lisa. They had always worked in the industry and decided to buy a restaurant, the restaurant is busy is the summer but dwindles in the winter. To save money, they sacked the chef and Mark cooks in the kitchen while Lisa runs the front of house and their relationship is suffering. Gordon orders the Bob’s Big Buoy platter, a Bob’s Lobster Roll, as recommended by the server and the New England Clam Chowder. The platter is disgusting and unseasoned, the lobster roll is too full of lobster, soggy and untoasted and the chowder is floury, bland with no clams.

Gordon arrives for a dinner service and Gordon is shocked when he sees a psychic in the restaurant giving readings. Gordon licks her crystal ball and asks for a reading. The food leaves the kitchen quickly but it is sent back for being cold, overcooked and soggy. Gordon examines the food storage,  it is messy, there is cooked food next to raw food and to top it all off it isn’t even cold. He finds 25 old pizzas in a fridge and the oven trays haven’t been cleaned in a long time. Gordon sets about making his changes but instead of his usual Chef mentor he introduces a Business Consultant/ Accountant to get them back on track. He works on the menu teaching the kitchen two new specials, an improved New England clam chowder and Fish and Chips. They visit local towns to promote the restaurant and the restaurant is given a makeover transforming it into a beach side restaurant. 

On relaunch night, Lisa’s brother Robby the Bar Manager hates the new decor and feel of the restaurant and walks out. Gordon arrives and senses something is up and gives him a piece of his mind. Things start to fall apart in the kitchen and the customers begin to get irate. Lisa makes the decision to stop taking orders and slow down to give the kitchen a break. The food begins to go out again and the kitchen is back on track. The customers love the food and Mark and Lisa are working happily as a team.


What Happened Next? 


They reverted to their old menu and were bringing the decor back to the "tiki" feel and hosted a Kitchen Fantasy viewing party on the night the episode was aired. Post filming reviews look mixed, mainly 1/2 star negative reviews on Yelp but better reviews on Trip Advisor. They closed in December 2016.


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Kitchen Nightmares - La Galleria 33 - OPEN

Kitchen Nightmares La Galleria 33

Episode Recap


Chef Gordon Ramsay visits La Galleria 33, Boston, Massachusetts, an Italian eatery opened by sisters Rita and Lisa looking to draw on the success of their father's successful restaurant. Ramsay arrives and is confused by the name and how close it is to their father’s restaurant. He is unimpressed with the decor and discovers Rita’s ex husband is the Head Chef. Gordon sits down to order  food and it is a disaster. He discovers that the food is frozen, the “Special” hasn’t changed in 2 years and that they are out of the one desert they serve! As their fathers restaurant is close by he sends the server to get dessert from there. Their mother Lena brings the desert and Gordon is very impressed, branding it delicious.

Gordon returns for an evening service and discovers  there is no communication in the kitchen and is shocked when Doug drops chicken on the floor and then puts it back in the pan. The customers aren’t impressed with the food, a cold ravioli dish is sent back and Rita starts to argue with the customer. Gordon decides it is time to inspect the walk in, he discovers dead mussels and orders them to be thrown away. He investigates the pantry and finds rotten food and Lisa gets fed up and threatens to walk out, Gordon tells her that if she walks, he walks. Chef Ramsay has a heart-to-heart talk with the sisters and calls a staff meeting. The sisters start off by telling the staff to stop being lazy which the staff admit to. Rita tells Doug that he can’t take criticism, which leads to an argument, Sarah walks out and Lisa fires her. Gordon tells the owners they must change too, Lisa agrees to stop drinking and Rita promises to give up the cigarettes. Rita serves Gordon a tiramisu she has prepared and he loves it.

Gordons next task is to work on the menu. Gordon introduces a new menu of classic Italian dishes including home made meatballs. Doug is unsure and nervous of the new menu but Gordon introduces a consultant Chef Michael who will stay on to help with the changes to the menu. Michael teaches Doug the new menu and Gordon gives the restaurant a makeover. On relaunch night, Rita and Lisa step up offering encouragement to the staff and Gordon discovers the servers are not able to describe the new dishes. The staff struggle as they are not trained on the computer system so they revert to handwritten orders. Doug, however pulls it off in the kitchen and with Michael's help they are able to push out the orders and the customers love the new food.

What Happened Next? 


Since filming, both the Yelp and Trip Advisor reviews are mixed, there is a mix of positive, negative and average reviews. The negative reviews appear to focus on poor service.  It appears that after filming a large amount of trash was left on the side walk outside the restaurant. 


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Kitchen Nightmares - Mama Maria's - OPEN

Kitchen Nightmares Mama Maria's

Episode Recap


Chef Gordon Ramsay visits Mama Maria’s, BrooklynNew York, an Italian restaurant attached to a pizzeria, owned by John Esposito, who became overwhelmed running both restaurants and focused on the pizzeria. Gordon orders the tortellini di patate, spaghetti meatballs and the margarita pizza. Server Fran brings the desserts to the table, one of them is mouldy but this is deemed to be okay as they are just for display. The tortellini are bland and Gordon believes they are frozen, the spaghetti and meatballs are also frozen, taste dry and the pizza was full of grease. Gordon heads into the kitchen to talk about the food, John tells Gordon that it takes too long to make the meatballs fresh.

Gordon observes a dinner service and notices that John stays in the pizzeria and the kitchen sends out food at a fast pace. A vegetarian customer finds a bone in her pasta as the sauce has meat in and another customer is found being sick in the bathroom. Gordon inspects the lobster and finds it to be bad. An ambulance has to be called for the vomiting customer and Gordon shuts the service down. Gordon arrives the next day and inspects the food storage. He is disgusted to find buckets of frozen pasta, meat and sauces covered in mould. Gordon informs them that the sick customer is feeling better but lays out the bad food to ensure it does not happen again. Gordon tells John that he needs to let go of the past after he discovers that the Specials have not been changed since his parents passed away. Gordon gives the restaurant a makeover, removing the awning and putting a new sign out the front. The interior and the menu are also updated. 

On relaunch night, Gordon invites food critics, bloggers and writers from the New York Observer. The kitchen gets off to a good start but John is not managing his staff and is found at the bar. He steps up to the task, mingles with customers and takes control of his staff. After relaunch night, there are positive comments from the critics and the restaurant is on it’s way back to being a successful restaurant.


What Happened Next?  


Business is reported to be up 10%. Some old favourites have been resurrected as requested by customers and some small changes have been made to menu items but John has kept Gordon's revised menu. Yelp reviews are mostly good after Gordon's visit.







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Sunday, 24 June 2012

Kitchen Nightmares - Spin A Yarn Steakhouse - OPEN

Kitchen Nightmares Spin A Yarn Steakhouse 

Episode Recap


Chef Gordon Ramsay visits Spin a Yarn Steakhouse in Fremont, California, Saki bought the restaurant in 1995, hired Jen as a waitress, they got into a relationship before later marrying and having a child. When the business slowed down Jen persuaded Saki to remodel the restaurant and overspent by $600,000. The couples daughter reveals that they are on the verge of divorce. Gordon meets Jen at home, she is nervous that she is seen to be a trophy wife. Gordon arrives at the restaurant and is impressed by the $80,000 bathroom. Gordon orders the Greek Sampler, crab Louie and a filet mignon. He is not impressed by the food and meets head chef Victor, he tells him that his food is disgusting.

At dinner service he sees Victor washing dishes rather than cooking, food is sent back and Gordon finds old meat and rotten vegetables. Gordon sits the couple down the next day to discuss the lack of communication and Saki promises to change. For the next service, Saki is expediting in the kitchen and Jen is front of house, carving prime rib at the table. Jen is nervous about this but with practise she gets the hang of it.

Gordon decides to give them a single cuisine to focus on and transforms the restaurant into Spin A Yarn Steakhouse and the menu is slimmed down. On relaunch night Gordon announces that the San Jose Sharks will be eating in the restaurant that evening. The relaunch gets off to a good start with the Prime Rib being a big hit, however Jen is cutting it too thick and they are running low. Overall, the relaunch is a success and Gordon praises the couple on their teamwork.

What Happened Next? 


The prime rib remains popular, is drawing in customers and they are working together a lot better.  The restaurant is open and in May 2012, a new head chef was appointed.  Reviews are mixed on Yelp.




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Kitchen Nightmares - Charlie's Italian Bistro - CLOSED

Kitchen Nightmares Charlie's Italian Bistro

Episode Recap


Chef Gordon Ramsay visits Charlie'sLa Verne, CA, where Tatiana began working at the restaurant as a waitress and was offered the chance to buy the restaurant in 2008. She turned to family to help raising the funds and her mother and sister financed the purchase with their houses. Tatiana hasn't changed anything: same name, menu and chef. The staff feel the old menu and Tatiana not knowing how to manage a restaurant and not respecting the staff. Her mother and sister are not happy as their homes are at risk if the restaurant does not succeed. Gordon arrives to find there is no Charlie and is shocked to learn about the houses at risk and that the family have no say despite them putting all their money in. 

Gordon orders bread, ravioli, frutti di mer, lasagna and Pizza. He is not impressed with the food, the bread was dreadful, the ravioli is raw but the frutti di mer is overcooked. He describes the lasagna as bizarre tasting and the pizza as frozen. He inspects the kitchen and finds frozen meatballs and pasta. Gordon decides he wants the chefs to cook the meatballs from scratch, setting a challenge for Casimiro and sous chef Daniella to cook the best meatball, he loves Daniella's. The food goes out slowly as Casimiro only does one ticket at a time and when customers receive their food they are not happy with it. Casimiro burns meatballs and when criticised he refuses to cook. Gordon tells Tatiana to step up and she fires Casimiro. 

As the restaurant is missing a chef, Gordon introduces his own chef Jonathan, who will help find a new head chef. Gordon encourages Tatiana to become more involved with the kitchen and teaches her to make lasagna and pizza. Gordon decides to revamp the menu with home made, fresh dishes. They relaunch the restaurant that evening, the food starts to go out quickly but some customers are not getting their dishes. The problem is communication and Gordon tells them to communicate with Jonathan to get it right. He tells Tatiana to step up with managing the staff. The food goes out quicker and is enjoyed by the customers. Tatiana is no longer embarrassed of the restaurant and the relationships in the family are better.

What Happened Next?


Jonathan stayed on for a month keeping the high standards and helped them to find and train a new head chef. The restaurant closed in July 2012, Yelp reviews after filming were mixed as to whether it has improved.

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Kitchen Nightmares - Cafe Hon - OPEN

Kitchen Nightmares Cafe Hon 

Episode Recap


Chef Gordon Ramsay visits Cafe Hon in Baltimore, Maryland, owned by entrepreneur Denise Whiting based on the word Hon. She trademarked the word Hon and it alienated the local people. Business has been down and she takes it out on the staff. Gordon stops by a local radio station and discovers that the term hon is extremely important to the town and that she had threatened legal action against others for using it. Gordon arrives and Denise breaks down and says business has halved and she has invested the last of her money. Gordon orders the Big Bay Club, English style Fish and Chips and the "Much Better Than Mom's" Meatloaf. On the club, the crab is delicious but the shrimps are stone cold. The fish and chips is greasy, the fish is dry and the batter soggy. The meatloaf is dreadful, with no flavour, the broccoli is raw, the mash cold and the gravy over the top swamps the dish. 

Gordon watches an evening service and Denise comes in and shouts at everyone. The food backs up as she insists on showing them how to cook and plate asparagus. Food is sent back for many reasons so she stops serving turkey, steaks, pot pie, catfish, french fries and sweet fries, leaving them nothing to serve. The customers become frustrated and leave and $800 of food is given away. Gordon calls a staff meeting, morale is low, they don't like the way they are spoken to and they don't like her management style.. Manager Debbie calls her a "rude bitch" telling her she treats them like s***, they tell her she is negative and talks down to them.

Gordon calls a meeting with local residents, they are angry about the 'Hon' trademarking and think she is just after money. They also think she is a bully as anyone could be issued a cease and desist order and one resident has had a letter. The Maryland State Government had to go to her to approve use of the word hon in their ad campaign and she insisted on creative control! The locals say they will think about returning if she abandons the trademark on 'Hon'. Gordon revamps the restaurant and menu and makes it clear it is important to reach out to the local area and they go to a local radio station. She apologises and asks for forgiveness, she then gives the trademark back to the people by dropping ownership.


What Happened Next?


Reviews on Yelp are looking mostly neutral or negative and the trademark issue is still mentioned in reviews by locals. Gordon revisited in May 2012 and discovers that some residents have began to forgive her as she gave up the trademark on the word Hon. Gordon brands her burger delicious and she is given a commendation for her work in the community but it appears many are not going to forgive her so easily... In May 2013, the restaurant was renovated and redecorated.



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Kitchen Nightmares - Park's Edge - CLOSED

Kitchen Nightmares Park's Edge

Episode Recap


Chef Gordon Ramsay visits Park Edge in Atlanta, Georgia, owners Richard and Jorge have no experience of running a restaurant and have no idea what they are doing. Gordon arrives and sits them down, they say that they have made mistakes with the locals. Gordon orders the grilled salad, oysters and sesame salmon. He is not impressed by the food describing it as inedible. Gordon discovers that Jorge has little experience and opened the restaurant before finishing culinary school and says that he shouldn't be running a kitchen. He next chats to Richard who tells him that they put a tent up without a permit, served liquor without a license and then accused the neighbours of being racist. 

Gordon watches a dinner service and is aware early that Jorge does not know what he is doing and the customers are not happy with the food. Richard hides in the back to avoid complaints as he does not know how to handle them and the customers walk out. Gordon inspects the kitchen and finds rotting meat and vegetables, which Jorge blames on the staff. Gordon calls a team meeting for the staff to vent their frustration and the owners promise to change.

Gordon knows that they need to rebuild bridges in the community and encourages the owners to go on local news and Richard makes an apology to the neighbours. Gordon revamps the restaurant featuring local art and the menu is simplified. Gordon has his team train the staff on the new menu, chef Matt gets angry and refuses to cook but later calms down. For the relaunch, Jorge steps up and the food is a big hit. Matt starts to get angry again, has an attitude and overcooks the food, Jorge takes him out of the kitchen and continues alone.


What Happened Next?


After filming, the Yelp and Trip Advisor reviews were mixed. In October 2011 they failed a health inspection after also having failed previously in February 2011. They closed in early 2014 and were reportedly looking for a new location to reopen.


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Kitchen Nightmares - Chiarella's Ristorante - CLOSED

Kitchen Nightmares Chiarella's Ristorante

Episode Recap


Chef Gordon Ramsay visits Chiarella's, PhiladelphiaPA,  owned by Tommy and Dina DeFino who believed they could be as successful as Dina's parents. The staff say whenever there is a problem Tommy disappears into the basement.  The owners tell him the food is great and the problem is the lack of customers. He finds out Dina is only there a few days a week and that Tommy thinks he has let down his wife. Gordon discovers that the menu, theme and décor is the same as Dina's parents restaurant. He orders steak and veal, the steak is raw and the veal dreadful.

Gordon witnesses a dinner service and discovers that there is no one expediting in the kitchen and the food makes it own way out. Most of the dishes are sent back and Tommy hides from the staff, retreating to his basement workout room when asked to help them. The next morning Gordon talks to Dina at home and she denies there is a problem with the food, at which points Gordon threatens to leave. She admits she is scared of change and Gordon tells her the biggest problem is Tommy's depression. Tommy arrives and Dina tells him her feelings and pleads with him to help save the restaurant. 

Tommy returns to the restaurant with a new positive outlook. Gordon wants him more involved in the kitchen and gives him a cookery lesson. Gordon revamps the restaurant and the menu and gives them Chef consultant Mike. On relaunch night, Tommy takes charge in the kitchen and the dishes are going out at a fast pace, everyone is happy with their food. Tommy makes a mistake and a table doesn't get their food but Gordon tells him not to let one mistake get to him and the relaunch is a success.


What Happened Next?


Gordon returned a year later, business is up 20% and to increase profit they are getting a liquor license. Tommy is happier, more confident and no longer depressed. Gordon is so pleased with the changes and ongoing success that he offers to contribute towards their liquor license.

The restaurant closed as of the 30th June 2015, blaming the rising costs of renting the space for the closure. Reviews prior to their closure were mixed.


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Kitchen Nightmares - El Greco - CLOSED

Kitchen Nightmares El Greco

Episode Recap


Chef Gordon Ramsay visits El Greco in Austin, Texas, a Greek restaurant owned by son Jake and mother Athena, business was great for the first 6 months but it has gone downhill and Athena has put all her money into the restaurant. Gordon arrives and meets them both, Jake is a trained chef but Athena and sister Kiki also cook and do the prep. Jake turns up late, a fight breaks out and Gordon finds out he is only there 3 hours a day. Gordon orders the stuffed zucchini, lamb shank and moussaka. He says the zucchini is like "something out of an alien movie" and the others dishes aren't much better. Server Dustin tells him the food was cooked by chef mike aka the microwave. In the kitchen Jake defends his food as high end quality food and Gordon believes he just doesn't care any more.

 Gordon observes a dinner service and is amazed that they use the microwaves so much. Jake defends his use of the microwaves by saying he isn't cooking but reheating which astounds Gordon who tells him he needs to respect what he is cooking. The next day Athena and Kiki are left to do the prep and when Jake arrives another fight breaks out. Gordon tells Jake he needs to arrive earlier each day and that the sisters need to back off. Gordon throws chef mike out of a third story window. Jake admits he has lost his passion and Gordon teaches him some Greek dishes. Overnight, Gordon's team revamps the restaurant and the menu is changed.

On relaunch night everything is to be cooked fresh to order. Jake does not delegate and is doing everything in the kitchen, this slows the food leaving the kitchen. Gordon steps in and tells the staff to help him. Things get back on track and the relaunch turns into a success.

What Happened Next?


In the following weeks, progress is made however the debts were too large and too difficult for them to over come and El Grego closed in December 2011. Yelp reviews after his visit were mostly poor with negative comments on food and service.

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Kitchen Nightmares - Michon's - CLOSED

Episode Recap


Chef Gordon Ramsay visits, Michons in College Park, Georgia, AL, a Smokehouse and restaurant owned by Al, Gaye and daughter Natalie. They named the restaurant after her as they had hoped to pass it on to her one day. The staff say when it was run by Al it ran smoothly until he could not work due to a collapsed lung. Gordon meets Al and he says he wants to retire but Natalie is not ready to take over. Gordon arrives and is impressed with the décor but is shocked to hear he can't have potato salad as the chefs can't be bothered to make it. Gaye brings him a day old chicken wing and he also samples the smoked chicken gourmet salad, brisket and cornbread. The salad has rotten tomatoes, the brisket is like rubber and the cornbread is a mouth of sand. Gordon discovers all his food was microwaved except the salad and walks out. 


Gordon returns to watch a dinner service and finds the kitchen reheating food rather than serving fresh out the smoker. He discovers plastic tubs of chicken wings that were cooked days ago. Gordon is not impressed and relays this to Natalie and takes her aside to try to get her to step up and lead the restaurant. Natalie watches a staff meeting via camera with them asking for better leadership. Natalie vows to her parents to step up in order to take over as planned. Her first step is to appoint a head chef and she appoints Terrance. 

Gordon revamps the menu adding barbecue classics and also introduces Chef Adam, an experienced barbecue chef to be a consultant for a month. On relaunch night Gordon invites some VIP guests, barbecue experts and at first the kitchen begins to struggle but Natalie steps in to help them regroup. While the chefs are getting back on track Natalie takes the VIPs on a tour of the smokers. The customers are impressed with the food from the new menu and the relaunch is a success.


What Happened Next? 


The College Park restaurant featured on Kitchen Nightmares closed in August 2013. Yelp reviews prior to the closure of the College Park location were mostly negative, highlighting poor service, a long wait and poor food. In March 2012,  the newly opened Downtown Michon's restaurant burnt down in a fire just a few weeks after it's launch. 

**Please note the Peach Tree Center Avenue location is still open**

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