Gordon visits Lakeview Hotel in Chelan, Washington to help turn around the Lakeview Hotel, an adults only hotel, restaurant and ice cream parlour situated on Lake Chelan, owned by Brent and Afni MacDonald. They bought the business in 2000 and claim that the business is suffering as they don't have support from the locals. They are losing $30,000 a month and there has been turmoil locally due to bush fires. The staff believe the owners are hard to work for and have bad attitudes towards the locals. Brent makes inappropriate jokes and comments and swears in front of customers.
Gordon arrives at the hotel and waits for the advertised valet parking, he hoots his horn and leaves his car outside. Brent offers to park Gordons car for him, he notices the dust on the bar and that something is growing on the ceiling. Gordon finds more dust and cobwebs in the ice cream parlour, Brent tells them they have been closed whilst he went on holiday to Mexico for 3 weeks, his wife and daughter came away for just one week. Gordon is surprised to see that they offer no samples in the ice cream parlour and finds many more cobwebs.
Gordon is taken up to his room, the best room in the hotel. There is no remote control to the air conditioning, as they believe that guests will ruin it and Gordon discovers the filter in the air con is cleaned twice a year. Gordon sits down in the restaurant and hears that they have a high turnover of staff. Gordon notices that there is nothing local on the menu, he orders the soup of the day, BC Bacon Burger, Turkey Patty and the "soon to be famous" teriyaki burger. He attempts to order a pizza but they no longer serve pizzas and prime rib but they are out of this. The minestrone soup tastes bought in and Gordon is told that it is frozen, the burger is thin and bland as it is frozen, the turkey melt comes with a broth (?) that is salty and bitter and the soon to be famous burger is caked in cheese, he refuses to try the burger. Gordon asks for a coffee and sits reading online reviews of the restaurant. He discovers that the owners have a teenage daughter but refuse children to the hotel.
Gordon talks to the owners and calls them out on the food being advertised as fresh but is actually frozen. Gordon asks about why there is no local wine on the menu and Brent tells him they all own restaurants so they are the competition. Gordon talks to Teddy, the manager and he tells Gordon that Brent is inappropriate. Gordon witnesses an evening service, the guests are given a list of items on the menu that aren't available and Gordon inspects the freezers. The guests aren't impressed with the food, they expect fresh food and are surprised to hear it is frozen. Brent says there is no such thing as a fresh burger and you cannot get a fresh burger in the area. Gordon ventures into a competitors restaurant and orders a fresh burger which he brings back to show Brent. Gordon asks Brent whether he fired his son, it appears he had an alcohol problem and thought it would help. Gordon tells Brent about his brothers drug addiction and that he has never given up on him.
Gordon enters the hotel rooms along with guests and a uv light, the pillows, duvets and sheets are covered in fluids. Brent says the sheets were washed a week ago, Gordon tells them to stop lying but they are adamant. Gordon and Brent argue as Gordon believes them to be deceiving the customers, they don't even apologise to the guests until Gordon calls them out on it. Gordon speaks to Afni and she opens up to Gordon. Gordon tries to arrange to meet Brent's son but he isn't able to. Gordon talks to Brent about his son and he says the relationship broke down after his previous wife remarried. He didn't go to his daughters wedding as he wasn't invited and he has grandchildren he doesn't see. After his previous wife passed away he thought they might reach out to him but they haven't done so and his stubbornness has stopped him reaching out to them.
Gordon has gathered the locals for them to air the issues they have with the owners. They tell Gordon the staff don't have good things to say about the restaurant and ones friend was a server, they had a customer who wanted to take their food home but Afni scraped it into the bin, Afni then took it out of the bin and wiped it before giving it back to the server. The lack of free samples is another problem and they have built a wall around themselves. They are perceived to have not offered any help during the fires, the town depend on each other to survive without tourists. The town wants them to do well and want to welcome them into the community.
Gordons team have cleared out the cobwebs and dust and revamped the rooms but the biggest transformation is to the ice cream parlour. Gordon has bought in a sommelier , they will be serving local wines and the menu has also been revamped. The guests ;pve the new rooms, food, ice cream samples and also the wines on offer. Brent has decided to stick with adults only in the hotel against Gordon's advice as he believes children will be noisy and ruin the rooms.
What Happened Next?
After filming, Brent reverted back to his old ways and distanced himself from the locals, the reputation is as bad as ever. Many staff have left or been fired. The hotel is still open and reviews since Gordon's visit are mostly positive about both the hotel and restaurant. They haven't exactly followed Gordon's advice, they have changed the menu as they say the new items on there weren't selling and renamed the restaurant against Gordon's advice. Brent has since admitted that his behaviour on the show was all an act because he knew they wanted drama.
Lakeview Hotel Trip Advisor Reviews
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