Hotel Hell - Vienna Inn - CLOSED

Hotel Hell Vienna Inn

In this Hotel Hell episode, Gordon Ramsay visits Vienna Inn, Southbridge, Massachusetts.

Vienna Inn is an Austrian themed hotel owned and run by a dysfunctional couple, Jonathon and Lisa Krach.

The couple bought the Inn in 2000 but there are rumours that the Inn is an adult hotel!

Gordon arrives and is surprised to find that the staff buy their own costumes at around $300 a piece.

Lisa admits that buying the hotel was her husbands idea and she was against it as they had two young children, he is half Austrian/Polish and cooks in the kitchen.

Gordon is taken up to his room and is served a boar appetiser that is under seasoned and has soggy bread.

The bedroom is dated and has a locked closet that is for Lisa as she has no room for clothes in her own bedroom, which is connected to Gordon's room.

Gordon sits down to order food from the German menu, he orders the scallops, beer battered sauerkraut and vegetarian mushroom ravioli.

The Scallops were cut up, rancid and terrible, the sauerkraut is dated and the Mushroom crepes are a mess but the edible flower is delicious.

He advises them to close as Jonathon's heart clearly isn't in it and Lisa's head is in the clouds.

Gordon has heard that the basement of the Inn is used for wild adult parties, he finds a wine cellar stocked with expensive wine and a mineral spa.

Gordon arrives to see an evening service, food sits on the top as their timings are off and they are serving two day old chicken.

Gordon inspects the kitchen and finds that there is food stored in the fridge that shouldn't be together and some that needs to be thrown out.

Gordon walks off leaving an argument outside and Lisa heads straight into the bar for a drink.

Gordon tells them that he has never met a couple so undeserving of his help, he tells them to pack a bag and get out of the hotel for the night.

Gordon calls a staff meeting and discovers there are rude text messages, the pay cheques are refused by their banks and they are drip fed cash.

Gordon brings in ex customer for feedback, one had raw scallops and find it overwhelming with the clutter.

The uniforms were seen as revealing and unnecessary. They have all heard that it is an adult hotel and as the spa and massage rooms have been misconstrued.

Gordon brings in a sommelier to help them sell wine, there are makeovers in the rooms and dining room, new uniforms and a new system so that customers can book online.

Lisa starts to make comments and Jonathon gets lost in the kitchen. The service has fallen apart and food is coming out at different times.

Gordon asks them to be honest if there is anything they don't like and Lisa tells him she is surprised how he only did one room.

Gordon tells them this isn't a makeover show and the rest of the work is for them.

He also tells them that he arranged for a new stove to be installed and the engineer came but had to leave as it is on the verge of running illegally.

What Happened Next at Vienna Inn?

Shortly after Gordon left Lisa and Jonathon reverted straight back to the old Vienna, they changed the decor and took all of the clutter back out of storage.

They went back to the old menu and as a result their reputation has remained the same.

Reviews on Trip Advisor and Yelp are suspiciously different to the portrayal of hotel on the show both before and after Gordon's visit, with a solid 4.5* on both Trip Advisor and Yelp.

Vienna Inn closed in November 2017 as the hotel suffered from a fire that caused around $75,000 of damage.

The hotel was sold for $30,000 in 2018.

Vienna Inn aired on May 31 2016, the episode was filmed in November 2015 and is Hotel Hell season 3 episode 2.

Read About More Hotel Hells

Next episode - Town's Inn

Previous episode - Angler's Lodge

This post was last updated in January 2020.


  1. Yes it was bizarre alright.

    Thought it was silly that Gordon would be critical of a menu that contained the names of German dishes in what is meant to be an Austrian restaurant.

    1. You actually CAN have the menu in English with Austrian food.

      What's the point of dishes that hardly any guest can pronounce? Or do you go to a local Chinese place and order in Chinese?

    2. When I go to a French restaurant, I order foi gras. I guess you go to the same place and order "faith fat".

    3. Lol, Faith fat is not the literal translation here :)

      Faith fat : foi grasse
      but : Foie gras : Fat liver

      Foie with E is liver, Foi with nothing is faith
      There you go, but funny .
      there you go :)

    4. You are aware that in Austria they speak German, right?

  2. I am also deeply suspicious about the reviews on Yelp and Trip Advisor. Like stated above, if they were getting scores of 4.5 and 5 why did they even dream of going on the show?!

    1. Swingers are by nature exhibitionists. Maybe they wanted to be on TV.

  3. I am also deeply suspicious of the Trip Advisor and Yelp reviews. If the restaurant scores are 4.5 and 5 why would they even dream of going onto the show?!

    1. I was thinking the same thing.

    2. People actually pay money for good reviews. I'm almost 100% sure that's what they've done.

  4. This show was so crazy I checked Yelp and travelocity myself for clues. Reviews are mixed but over all positive. Their good nights seem to be good but their bad nights, oh boy. I think these people are con artists who tried to scam the show into giving them a free makeover of their entire inn. Their servers are pretty but they have tits for brains if they accept a job that requires you to buy a 300 dollar dress for the privilege of waiting tables and begging, mostly in vain, for your paycheck. If you can afford a fancy dress then you don't need a job as a waitress. I would quit on the spot if my boss told me the day I was hired I would need a 300 dollar uniform out of my own pocket and I would refuse to allow my daughter to work there. Wanna wear a uniform? Go get a job at the food court in the mall. This couple is a pair of narcissists and they're lucky to have gotten anything. Probably the only reason Ramsey didn't walk off the set is that he was locked into working with this couple. He can be a generous guy when he feels someone deserves it.

  5. This inn is just weird. It's not Austrian. It's some weird mishmash of German, Austrian and Swiss stereotypes.

    The decor is bad enough. A really terrible painting of the emperor Franz-Josef, then some random Prussian family in a corner.

    The flags on the entrance are wrong. Red-white-red is fine, but the one with the eagle is the state flag, flown by the Austrian government. If I see that flag on a house, I assume that an Austrian politician is an official state guest.

    The "uniforms" are another mishmash of pseudo-Germanic clothing. None of it is authentic. None of it is even remotely Viennese.

    When I saw the menu on the show I went "WTF!" a lot. Bismarck Herring (simple pickled herring, which has nothing to do with Austria) and Königsberger Klopse (really just normal meatballs) is bad enough, but when I saw that this guy has Wienerschnitzel with red cabbage and Spätzle, I almost lost it.

    A "crumb carpet" ("Bröselteppich", a slang word for Wienerschnitzel in Austria) with red cabbage and Spätzle?!

    Nobody does that!

    Traditionally the Wienerschnitzel is served with potato salad, but fries are very common these days, too.

    This whole place strikes me as if someone saw too much Sound of Music and those terrible Sissy movies from the 50s. It's cliche, it's absolutely not authentic. Austrian people would be offended by this.

    The owner's claim that he's half Austrian means absolutely nothing. Obviously he didn't grow up in Austrian culture, otherwise he'd know that Wienerschnitzel with red cabbage and Spätzle is basically heresy.

  6. Yeah I was REALLY surprised! I guess they needed more publicity and they got it. On google ratings.. the ratings are extremely mixed and scary. The owner actually is rude to the bad reviews. But I always believed that bad reviews is a form of helping you to do better. However if they have been successful then they used Ramsey. Sad, but this is the type of people we have in the this world.

  7. I don't even know where to begin. The way she treats her staff is utterly appalling. Smacking that poor girl? Horrendous. Gordon did nothing but expose just how ungrateful and cruel that woman is. Not only did she complain about everything, but the way she spoke down to her husband made me sick. It's clear why he isn't happy and with her barking down his back and screaming and faking her tears I would be drained too. She needs serious help. You need to also learn how to treat your staff with more respect. If I had been working for them at any point I certainly would have unloaded already and reported them. I'm hoping they get shut down due to their rude nature and cruel treatment towards staff. I'm almost certain the person who changed everything back was Lisa. Get a grip. You wasted that amazing mans time and essentially spit in his face after he bit his tongue to try and salvage your pathetic excuse for a hotel.

  8. I do not think it is too odd. They just lied to the studio, and then made up some fake things to go with it. The swingers thing was the manufactor show bit that has to be there in every episode. They wanted a make over. 5 months they had burn damage and that is going to be costly to repair. So it was the perfect thing to do, just make up something fake. As from all other sides, reviews on different sites, etc, this restaurant has high praise. The show should have done some research, but I guess their audition tape won the studio over.

    1. On the Yelp reviews for the hotel back when it was still running there was mention of an offer involving Yelp, so clearly they were bribing customers with some sort of special offer if they gave a positive review.

  9. they have blocked all visitors posts on their Facebook age

  10. It smells a lot like a Amy's Baking Co. story here. The owners are missing a few screws!

  11. What a troll and so fake she is ungreatful Mr ramsey should of packed his team and left her

  12. apparently the owner wrote her own 5* review on Yelp

  13. The positive reviews are all bought.

  14. I can't believe you folks believe a reality tv show that makes such outrageous claims just to sell their show. I have been to the Vienna, including the fall of 2015 just before this show was done, as have other friends. This show's portrayal - if the summary above is accurate is just plain bizarre. What adds to the craziness is the extended craziness that commenters make. Swingers? Paid reviews? Rancid food? Unbelievable claims!

    1. No It's not absurd. Gorden did call it during the show that she was being fake. That it was all an act for a makeover. $35k or whatever was spent. You're telling me that's not worth it? Regardless of claims she was fake as snot. No amount of editing can portray a character like that. Places often do great after going on these shows. Minus the roach pits or places that have serious product issues. Rotten! but I'm thinking more of Gordens other show than this one.

  15. As a native from Austria I am really annoyed by this episode. The hotel and the menu have nothing to do with Austria - Before and after Gordons's makeover! The "Dirndls" and the "Lederhosen" the staff weared are just some phantasy things but not authentic Austrian. The whole episode is such a disaster for Hotel Hell and Gordon. Every native from Austria will be annoyed when watching this episode!

  16. Just watched this episode, how this place is still open is quite shocking.

  17. All the reviews before and after the show are largely positive.The majority are positive and have been posted over a number of years. That makes it unlikely that they were brought reviews (as one commenter claimed.)

    I didn't think that the food or decor looked half-bad. Normally enjoy Ramsay but he was nit-picking here. I read a Telegram interview where a staff member claimed that they did buy their costume but in reality, it came to less than $10. The owners themselves refer to the show as "creative reality" rather than accurate.

    Can't help but think that the owners agreed to appear on the show in exchange for the renovations. That's how these things work - you appear on the show misrepresented as a caricature and in exchange, they renovate your hotel. I enjoy Ramsay's shows immensely but I don't believe that they accurately portray the bulk of the hotels or their owners. It's entertainment.

    I noticed that the episode didn't include the usual shots of the diners praising the new menu. Maybe because they didn't enjoy it? That could be part of the reason that the inn returned to the original menu.

  18. I've read a number of the 4 and 5 point reviews. To anyone used to fact checking, they ring alarm bells steadily after the first three or so. Almost all use the same few descriptive words, they almost uniformly capitalize dish names as if pulling them straight off the menu, they are almost all over the top positive, etc etc etc. The few reviews that actually come across as the usual mix of review "types" are almost all low rating reviews.


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