Gordon Ramsay visits River Rock Inn in Milford, Philadelphia, bought by Ken Pisciotta two years ago. The guests hate the rooms and they lack of the basics such as soap and shampoo. Ken's personal life is suffering at 48, he is single and in hundreds of thousands of dollars of debt. The staff morale is low and everyone has to walk on eggshells around Ken.
Gordon arrives at the hotel and there is no one there to greet him at the door, he is finally greeted by Assistant Innkeeper Karen. She takes Gordon up to his room and explains the history of the Inn. Gordon inspects his room and is dismayed to find dead bugs and cockroaches in the bathroom. There is a random chair in the corner and when questioned Karen explains that it is the Wi-Fi hot spot for the building. Gordon attempts to relax in his room by watching TV but unfortunately there is no reception.
After failing to relax, he goes down to the dining room where Ken explains that he runs an American Bistro with all food made from scratch but when he reads the menu he finds dishes from all over the world.When Gordon talks to Chef Seth, he claims the menu is Ken's and doesn't want to serve it but he has no control. Gordon gathers the staff together and Ken admits to losing $7000 per month. He returns to his room but before getting into bed he brings out the black light and finds a variety of stains and instead chooses to sleep in his sleeping bag.
The next day Gordon meets with the current guests who have complaints and no guest says that they would return. Gordon shows Karen and Ken the results of his black light test and tells Ken he needs to take responsibility so the staff begin cleaning the Inn from top to bottom and Gordon goes for a snoop about. He finds passive aggressive messages such as "If you eat these cookies, take one to your next job interview" and the staff say Ken can be demeaning, Ken is listening in at this point and comes in, apologizes and promises to change. Gordon decides he wants to delve deeper into Ken's control issues and discovers that Ken borrowed money from his mother and brother to start the business. He comments that he has no girlfriend and Gordon realizes the place could use a female touch.
Gordon invites Ramesh Sadhwani, the Vice President of Hotel Operations at Caesars Palace to give them a lesson in Hospitality. She shows them how to greet customers and make a good first impression. Karen shows that she is a natural at customer service and Ken realizes she needs to be at front of house. In order to boost Ken's confidence and to help him with his lack of relationship prospects Gordon brings in a stylist to give Ken a makeover. After Ken's makeover Gordon takes him out on the town to try to find him a woman, they meet some locals who say they will bring their single friend to the relaunch the next evening. Overnight the Inn is transformed with improvements to the rooms including new TVs, mattresses and bedding. The website has been improved and so has the Wi-Fi access.
For the relaunch night, Ken's mom are brother arrive and are happy with the changes that Gordon has made. Ken is more relaxed and leaves his staff to do their jobs allowing him to mingle more with the customers including the ladies he met the evening before and their single friend. Gordon deems the relaunch a success but before he leaves he hands Ken the phone number of the ladies single friend.
What Happened Next?
Reviews after the show was filmed were mostly good with regards to the food in the hotel, however some diners report long waits and problems with food. A loyalty programme was introduced for regular diners at the restaurant and a new menu was introduced. They closed in December 2014 and the hotel has reopened, reverting back to the Laurel Country Inn with the previous owners, reviews are mostly positive.
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