Chef Gordon Ramsay visits Bella Luna in Easton, Pennsylvania, an Italian restaurant owner by Rosario Scollo. She bought the restaurant for her son Gianfranco to celebrate him completing culinary school. The restaurant is a family run business with Rosario's son Maurizio also working in the restaurant as Manager. The customers aren't thrilled with the poorly cooked food or the hairs that have been found in dishes. The décor is terrible, manager Traci thinks it looks like a morgue, she also criticises Rosario's leadership skills and believes her to be very disorganised. Gordon arrives at the restaurant and is pounced on by Traci, who throws herself upon Gordon, and is clearly pleased to see him! Gordon enters the restaurant and sits down with Rosario who assures him that they only serve fresh food and never use frozen food. She believes that the customers are the problem, that they are used to poor quality frozen food that they are unable to appreciate freshly cooked, authentic Italian dishes.
Gordon sits down to sample the food and orders the Mussells Marinara, Veal Saltimbooca and a Penne pasta dish. Gordon tastes the strange looking veal dish and is not impressed, it is over cooked, under seasoned and there is too much flour in the sauce. The penne pasta dish is just as unimpressive. Gordon hands some yellowing herbs to Traci and declares that it tastes like baby vomit. Finally the Mussels Marinara is brought out to Gordon, which has very few mussels and plenty of marinara sauce. Gordon finds the mussels chewy and asks whether they are frozen, it is confirmed they are frozen, despite Rosario's assurance that everything is fresh... Gordon goes to speak to Gianfranco about the frozen mussels and his defense is that the menu is so large they can't keep fresh mussels as they would not sell them, he wants to take them off the menu.
Gordon returns to observe a dinner service and with Gordon in town the place is fuller than usual. He discovers that they don't have tickets for orders, just scraps of paper with orders written on. The cooks defrost shrimps in the microwave, Gordon finds that frozen chicken has been defrosting in a sink and begins to question Rosario's claims of everything being fresh. Gordon decides it is time to inspect the walk-in and freezer and finds container after container of frozen chicken. Rosario tells him that they buy the chicken in fresh and then freeze it, which somehow doesn't mean that they are serving frozen food, she continues to insist that the food is fresh. The walk-in is no better, there is mouldy food and food well on it's way to being mouldy. Rosario has the usual excuse of the produce being her own or being stored for someone or something else. Gordon tells Traci to shut down the service and ask the guests to leave. Gordon tries to talk to Rosario who continues to be in denial about the restaurant.
The next Gordon sets up a fake trial in a public building and puts all the staff on trial. The crimes are the usual, Rosario is too laid back and lets people walk all over her and Gianfranco has lost his passion in the kitchen. Everyone goes on the defence of their crimes and the trial is over. Gordon isn't finished yet though and brings in locals who have previously dined at Bella Luna. The main complaints are about the poor food and one woman believes she had sour, off cannelloni. After the court room, Gordon brings everyone back to Bella Luna, which has had a makeover over night with new furniture and new tableware. There is a new menu, which has been significantly cut down and is made only with fresh food.
For relaunch evening, Gordon invites the disgruntled customers from the earlier town hall trial. They are impressed with the décor and after some hiccups with the service they are impressed with the food. The relaunch services starts smoothly but Gianfranco struggles with the new ordering system on proper tickets. He tries to send out the most ridiculous lasagne and Gordon catches him doing so. He takes him outside and shouts at him to get it together before chucking the lasagne on the floor. The relaunch was a success overall, despite some hiccups.
What Happened Next?
Bella Luna Ristorante closed 3 and a half months after filming. Rosaria says they did not fail but had a dispute with the landlord and business was up threefold after filming. The landlord however, claims they had not paid the lease in months. After the closure, it emerged that they had been selling alcohol with an expired license. The owners are currently looking for a new premises so watch this space. DeLorenzo's restaurant opened at the address in April/May 2014, reviews so far are good.
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