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Hotel Hell - River Rock Inn - CLOSED

Hotel Hell River Rock Inn

In this Hotel Hell episode, Gordon Ramsay visits River Rock Inn in Milford, Pennsylvania, bought by Ken Pisciotta two years ago.

But his personal life is suffering of a result of the purchase, he is single and is in hundreds of thousands of dollars of debt.

He has also been forced to sell his house to help keep the Inn afloat and now lives there.

Gordon arrives at the hotel, he can't find the reception and there is no one there to greet him at the door.

He is finally greeted by Assistant Innkeeper Karen who gives him a brief history of the Inn and his first impression is that it is very dated.

She takes Gordon up to his room where he finds dead bugs and cockroaches in the bathroom and calls it an insect funeral home.

There is a random chair in the corner that it is actually the Wi-Fi hot spot for the building and Gordon attempts to watch TV but there is no reception.

After failing to relax, he goes down to the dining room where Ken explains that he runs an American Bistro and he brands the food a seven or eight out of ten.

But instead of a menu of fresh local food Gordon discovers that the menu has dishes from all over the world and is recommended a frozen salmon dish.

When Gordon talks to Chef Seth, he claims the menu is Ken's and doesn't want to serve it but he has no control as Ken purchases the produce.

He returns to his room but before getting into bed he brings out the black light and finds a variety of stains and instead chooses to sleep in his sleeping bag.

The next day Gordon meets with the current guests and no guest says that they would return.

Gordon shows Karen and Ken the results of his black light test which shows that the room has not been cleaned and the staff begin cleaning the Inn properly.

Gordon looks in Ken's behaviour and finds passive aggressive messages such as "If you eat these cookies, take one to your next job interview".

The staff say Ken can be demeaning, Ken apologizes and promises to change.

Gordon invites Ramesh Sadhwani, the Vice President of Hotel Operations at Caesars Palace to give them a lesson in Hospitality.

Karen shows that she is a natural at customer service and Ken realises she needs to be at front of house.

In order to boost Ken's confidence and to help him with his love life Gordon brings in a stylist to give Ken a makeover.

Gordon takes him out into town, they meet some locals who say they will bring their single friend to the relaunch.

Overnight the Inn is transformed with improvements to the rooms including new TVs, mattresses and bedding.

The website has been improved and so has the Wi-Fi access.

For the relaunch night, Ken's mom are brother arrive and are happy with the changes that Gordon has made.

Ken is more relaxed and leaves the staff to do their jobs allowing him to mingle more with the customers including the ladies and their single friend.

Gordon deems the relaunch a success but before he leaves he hands Ken the phone number of the single friend.


What Happened Next at River Rock Inn?

Yelp reviews after the show was filmed were very mixed with regards to the food in the hotel, some diners reported long waits and problems with food, whereas Trip Advisor reviews were more positive..

A loyalty programme was introduced for regular diners at the restaurant and a new menu was introduced.

River Rock Inn closed in December 2014.

The hotel reopened, reverting back to the Laurel Country Inn with the previous owners.

Trip Advisor reviews are mostly positive.

River Rock Inn aired on September 03 2012, the episode was filmed in January 2012 and is Hotel Hell season 1 episode 5.


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Next episode - The Roosevelt Inn

Previous episode - The Keating Hotel

This post was last updated in November 2019.


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3 comments:

  1. i want to know if the owner ever went out on a date with that woman lol.

    ReplyDelete
    Replies
    1. On the episode I saw it said they have been dating ever since. So I assume they at least went out a couple of times :)

      Delete
  2. Just watched the episode. Such a shame

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