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Hotel Hell - Four Seasons Inn / Laylas Riverside Lodge - OPEN

Hotel Hell Four Seasons Inn / Laylas Riverside Lodge

In this Hotel Hell episode, Gordon Ramsay visits the Four Seasons Inn in West Dover, Vermont.

Gordon arrives expecting the luxury 5 star chain hotel and instead finds a small, local dog friendly inn.

Owner Sandy MacDougall calls the hotel a little slice of heaven but the rooms and kennels are empty with very few bookings.

Finances are tight so the staff don't get paid proper wages, they instead get free accommodation and food in the hotel.

Sandy's dog Layla wanders freely around the hotel and is allowed to go in any room but not all guests like dogs or appreciate the dog hair on their bedding and in their hotel room.

Gordon goes down to the kitchen to sample some food. He tastes some Curry bread, which is too doughy and the ravioli looks and tastes terrible.

Gordon meets Richard, the marketing man and is surprised that owner Sandy hasn't come to greet him in person.

Gordon asks for 5 minutes with Sandy outside and asks him what the house is, Sandy tells him that it is the kennels for the hotel.

The hotel is busy and the servers are left to man the front desk as no one else is free to do so, leading to customers being overcharged.

Sandy wants to run and hide in the kitchen but Gordon instead gathers everyone together, the staff tell him that none of them get paid.

Gordon has a terrible nights sleep and decides to go to the pool the next morning, he finds dog poo in the pool and settles with the hot tub.

Gordon decides to sit Sandy down with the guests. They say although they love dogs, they don't expect dog hair on plates in the restaurant or in their bed in their hotel room.

Gordon brings out the black light and there are body fluids everywhere, many guests ask to leave early disgusted at what they have seen.

Gordon has a chat with Sandy and tells him that he is not a chef, he needs to be the Innkeeper and Gordon reveals to the staff that Sandy is now to be the manager.

Overnight, the Hotel has been renovated and Sandy steps in to his new role with a new professional attitude and he is wearing a suit.

Gordon decides to change the name to Layla's Riverside Lodge and the menu has had a revamp, serving dishes created with local produce including a Vermont Cheesecake.

The bedrooms have been updated and the carpets have been deep cleaned to remove pet hair.

There is $100,000 of new linen and dog beds have been provided to help prevent dogs sleeping on the beds.

Gordon has also revamped the kennels and he brings his own dog to stay for a dog agility event and he has hired a dog consultant to help with the canine side of the business.

The guests are impressed with the new rooms, the food and the beds that have been provided for the dogs.

As a final gesture, Sandy reveals that everyone will be put on the payroll and will be receiving a pay check.

What Happened Next at Four Seasons Inn / Laylas Riverside Lodge?

Four Seasons Inn was renamed to Layla's Riverside Lodge during the show named after Layla to promote the dog friendliness of the hotel.

Bookings are up as a result and Sandy has received numerous messages of support from viewers.

Yelp reviews are mostly positive, with negative comments being addressed by the owner. and Trip Advisor reviews are positive.

Planning a visit to the hotel? Check out their website for further information.

Four Seasons Inn / Laylas Riverside Lodge aired on August 25 2014, the episode was filmed in May 2013 and is Hotel Hell season 2 episode 6.

Read About More Hotel Hells

Next episode - Curtis House Inn

Previous episode - Calumet Inn

This post was last updated in December 2019.

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  1. I don't understand why the staff stayed when they weren't getting paid. How could anyone afford to do that? Aren't there laws stating employees must be paid at least minimum wage? Out of the entire episode that's what staggered me the most.

    1. They were being given free rooms live in. So prob ok since they were being given something for their work. Still I would think sucks.

    2. its called loyalty might want to look that word up. This is the way the world works when they believe in you.

    3. I guess the question now would be since he is paying them. Will he charge them for the rooms? Now that is the real question.

    4. Working in exchange for free rent? Never heard of it. Sounds super shady.

  2. How can this owner be that oblivious to the errors that he, himself controlled, letting his dog run free?

    Wish this place closes, as he never refunded money of people that stayed there prior to Gordon,..AND, he ducked complaints, to boot!

    1. It really bothers me that he didn't pay the staff and avoided responsibility before Gordon, but at least he seems to have really tried to improve himself and his business afterward. There are a lot of other businesses on the show that still fail despite all help because they fall back to their old bad practices. This guy's hotel still open with much better reviews, so he used the assistance well and so far hadn't squandered the opportunity like many other places have. So I gotta kinda respect that.

  3. This episode was really cute! I'm so pleased for the owner and staff! And of course Layla!

  4. This episode aired in 2014. It looks like, from the Lodge's website, that there have been no further renovations of any other rooms. This seems typical of Hotel Hell subjects - few if any changes spark a full and complete change. Why on earth is this the case? What a squandered opportunity.

    1. I would imagine it takes them awhile to stop operating in the red. Even if the business is successful afterwards it would take them a long time to climb out of debt and start making a profit. So I would think they should just maintain everything as well as they can and then once they get out of debt they can put money towards further improvements.

  5. One of my favourite episodes. I loved them all!! Apart from Richard. Err.. he was a bit of a donut. - But Steve the chef? and Dandy himself? What a pair of sweethearts!! - I know Sandy was going haywire from stress, but you could see the heart of the guy throughout the episode. So so glad they're all doing better now.

  6. Doggy Hotel! XP Just don't bring your cats, I doubt it would be a good idea.

  7. Loved this episode and glad it worked out. You could tell Sandy cared, he just needed a push. Aside from the Hotel Chester, he's one of the most receptive, least combative owners thus far on the show.

  8. I know I may be late but this is by far my favorite episode! Im really proud of Sandy and the others!

  9. As Anthony above me said, Sandy was one of the most receptive of the advice Gordon gave out apart from Hotel Chester. Both of them have kept the changes as far as their websites tell. I just wish they are making a decent profit so they can keep it going


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