Chef Gordon Ramsay visits Burger Kitchen, Los Angeles, CA, the restaurant has been open for just 1 year this restaurant has serious issues. In order to maintain the restaurant Alan Saffron used his son Daniels inheritance money without his permission and doesn't treat him as a partner, barring him from knowing about the restaurants finances. No one in the family is getting along and no one in the kitchen is either, which is mismanaged and serving below par food. Gordon is impressed by the location and interior but the owners say they are losing $6000 per month and blame ever changing chefs, menus and a Yelp conspiracy as Yelp are deleting good reviews. Gordon samples the food: a range of burgers and a meat pie. He is not impressed, calling the food bland, flavourless and not cooked properly. Chef David is the one said to be to blame for the flavourless food but he says he is not allowed to change anything and also says he has not been paid wages. Daniel is at a loss on what to do and does not trust his father.
David is challenged to cook a fresh burger, he comes up with the "Redemption Burger",whilst owner Alan cooks up a prepared burger. Gordon loves David's burger but hates Alan's, this leads to a walk out. For the evening service, Daniel is sent out to work front of house and there is ticket confusion. Food speeds out of the kitchen just to speed back in so Daniel and David argue and Daniel throws him out the kitchen. The guests start to leave and David comes back for the money he is owed, Gen writes a check and asks Daniel to put cash in to cover the cheque. Daniel's partner Wendy tells Daniel's parents he isn't putting in any more cash and another argument breaks out. Daniel breaks down and is taken off for a chat by Ramsay.
After all the drama, Gordon invites them all out to a theatre and brings out the Yelpers to quash Alan's conspiracy theories against the website. There is even a rep from the website and Alan still refuses to believe that the reviews are real so another argument breaks out between Daniel and Alan. A fellow restaurant owner talks on how to deal with Yelp and finally Ramsay gets through to him. The next issue Gordon needs to tackle is the relationships and Daniel reveals that the problems are mistrust due to them taking his money. They agree to try and move past it for the restaurant. All attention then goes to the food and creating a tasty burger.
In the evening, the dinner service begins with Daniel expediting, there are small hitches but he deals with them successfully. Overnight Gordon's team gives the restaurant a makeover and the menu is also updated. For the relaunch Gordon has a surprise, the restaurant is going to be packed with writers from Yelp, Urban Spoon, Chow and other major review sites and blogs. Daniel gets off to a good start but Alan just can't stay out of the kitchen, distracting Daniel in the process. This leads to some food for Chow being sent back and Gordon loses it, urging Alan to let Daniel get on with it as he has proved he can. Alan and Gen promise to let Daniel run things without interference and the show ends.
What Happened Next?
In August 2011 the restaurant is said to have changed ownership and by October 2011 there was a new menu, team of Chefs and management in place. Yelp reviews continued to be negative, the "yelp conspiracy" carried on. The restaurant closed in February 2012.
The Yelpers & More
Burger Kitchen: Not really standing out in the burger dining scene - Review 03/11 http://www.theburgerreview.com - Review 04/2011