Gordon sits down to taste the huge menu; he orders the fried green tomatoes, chicken and sausage gumbo and steak and lobster rocket. The fried green tomatoes are bland as is the hollandaise sauce, the gumbo looks like “Chappy took a crappy in my gumbo” and it is watery, bland and disgusting and the steak and lobster rocket (at $36.95 a pop) has grissley, chewy steak that has the crap beaten out of it and chewy lobster. When Gordon criticises Chappy, both he and Starr are defensive and make excuses.
Gordon arrives to witness a dinner service and is not pleased with what he witnesses including a pot full of oysters kept at room temperature. He is shocked to see that they fry a beef steak in the same pan as they fried a fish dish which is destined for a pescatarian. Gordon decides to bring her into the kitchen to hammer his point home. Next he inspects the walk-in and finds yellow(!) mayonnaise that expired 3 years ago, amongst other old, mouldy and rotten foods. Gordon brings in Chappy and Starr to explain the mess, Chappy can’t answer any of Gordon’s questions as to how old the food is.
The next day Gordon gets the staff together for a meeting to discuss the issues in the restaurant. They air a lot of frustrations about being yelled at, Chappy acting condescending and him taking the criticism of the food badly. They air the frustrations to Chappy and he promises to change. Gordon is not convinced still, he invites the locals to give their opinion with Chappy and Starr listening. The locals have many criticisms saying that the food tasted burnt when they visited, it was not authentic Cajun, the food quality was low, overpriced and there was bad atmosphere in the restaurant. Overnight, Gordons team work on the restaurant changing the décor from 80s New Orleans to a more modern dining room. Chappy is not a fan of the makeover. The menu has also had a huge revamp, reducing over 100 menu items down to 22 and modernising the recipes. Chappy is not happy with the fried chicken addition to the menu. Gordon also reveals Chris Fox to help implement the menu change and brings in a rail of casual shirts and pants to help make the restaurant more casual. The staff sample the menu and love the new items.
Relaunch night appears and Chris is in the kitchen assisting the kitchen staff by expediting. Chappy is not communicating with Chris and is struggling with the new menu, mainly as he does not like the new menu. Gordon asks Chris to step in as Head Chef after Chappy “butterflies” the meat to serve quicker, lowering the standards. After the change the food makes its way out to the kitchen and the customers are happy with the food. After the service, the servers and customers are happy with the changes and the evening service but Chappy is clearly is not happy. Starr promises not to let Chappy go back to his old ways….
What Happened Next?
In the weeks that followed, despite positive feedback about the changes, Chappy went back to his old ways including the hat and temper. He has also reverted back to his old menu. Chappy has since given many high profile interviews including the National Enquirer saying that Gordon has wrecked his business.
He has since changed the menu back to the old menu as he said it chased away his loyal customers. He says the customers weren't too happy with the new decor either. Reviews on Yelp are mixed as to old vs new. The success of Chappys now rests with the people of Nashville.
The restaurant was seized by the State of Tennessee due to non payment of taxes on Tuesday 18th June 2013. Chappy blames the appearance on Kitchen Nightmares.
He opened Chappys Bistro in the Almanett Hotel in November 2013 but this closed in October 2014 before opening Chappy's at 6106 in New Orleans which closed after less than a year. His most recent venture is Rum Kitchen, which opened in April 2016.
Chappy's Yelp Reviews
Gordon Ramsay Wrecked My Business Interview (US Only)
Ramsay 'Destroyed My Business,' Nashville Chef Claims
Rum Kitchen Yelp Reviews
Read About More Kitchen Nightmares