Friday, 23 May 2014

Kitchen Nightmares - Quelcuttis Tapas - CLOSED

Kitchen Nightmares Quelcuttis Tapas


Episode Recap


Chef Gordon Ramsay visits Setla, Spain to help turn around Quelcuttis Tapas, a tapas restaurant and bar. Del and Sue Quelcutti opened the place with the view to passing it on to their children. Del's dad was Spanish so him and wife Sue decided to invest their retirement fund with their children all working in the restaurant. Joe runs the bar with Ruby helps out and self taught Terry cooks in the kitchen. We are introduced to the unpopular breakfast burger. Del and Sue wanted the place to be a restaurant but Joe and Terry are more interested in running it as a bar, as a result the food has been neglected. The business is losing £10,000 a month, they have one season left and the family haven't paid themselves in a year. Gordon arrives in the town and is directed to the restaurant. He meets Del and Sue and has a talk outside the restaurant. They tell Gordon that the children are giving away free drinks, have no business sense, lack responsibility and don't listen to them. Gordon arrives and meets Joe, Ruby and Terry and notices that it looks more like a pub.


Gordon is impressed with the area but not impressed with the boozers. No one is in charge, they all like to think they are all in charge and even worse, they get hammered after service. Gordon decides to try the food and tries to order food but salmon is unavailable. He orders swordfish, salad and chips and a chicken kiev. He is given a pork on toast amuse bouche and finds the pork is dry, bland and greasy. Terry can't find any kievs and goes back to tell Gordon so he orders a gourmet burger instead. Terry disappears into the corner to get a frozen burger bun out of the freezer in the corner. Terry stands there staring before being told to go away and Joe offers him some wine with his meal which is from "this bottle". Gordon asks for a sick bag for his burger and the wine tastes like diesel gone wrong. Gordon looks through the fridge and finds some really old Serrano ham. Gordon confronts them about their drinking, opening up about his father's death through alcoholism and they throw away all the old food.


The next day Gordon is questioning their commitment and they begin to realise they need to change. Gordon visits the market and brings fresh food to challenge them to cook with fresh food for 15 locals. Joe fails to impress at front of house and Terry struggles to get the food out of the kitchen. The customers aren't impressed with the food, one does enjoy the salmon but not the side dishes. Del and Sue arrive for lunch to witness Joe's customer service first hand, they aren't impressed as Joe argues with regular customers. A customer Neve finds a cockroach and tells Gordon about it, Joe kind of accuses it of being planted but fails to say who he thinks planted it. A rather merry customer Keith starts helping out behind the bar with taking drinks out to other customers. Gordon comes to the conclusion that Joe is the biggest problem and takes Ruby aside. Gordon calls a family meeting, Joe thinks the service was a success but in reality it was a disaster. The family write heartfelt letters to each other, cue the tears, even Gordon is welling up. Gordon gives Terry a crash course in cooking tapas using fresh ingredients including fish stew, the family sample the food and they enjoy it. Gordon asks Joe to match a drink to the dish and he struggles as he isn't familiar with wine. He spits wine into a glass and re drinks it. Gordon takes the staff to another restaurant to work with their staff to learn how a successful restaurant runs, they cook, serve and taste wine.


Gordon revamps the restaurant, removing the pool table and adding pictures of the family to add a personal touch. They are relaunching as a tapas restaurant with a mix of fresh tapas dishes and great wines. For relaunch night, the restaurant is fully booked and Sue is helping out for the evening. Joe pushes the wine but hasn't put any food orders through. He over compensates by putting all of the orders in at once, putting the pressure on the kitchen. Terry begins to struggle but holds it together. Gordon reveals that he has invited a special guest, the Mayor who Joe neglects. The customers love the new food and the wine, the regulars aren't happy with the new prices but Joe manages to get them on side with the price changes. Overall, the relaunch was a success.



What Happened Next? 


Gordon returns a month later for a surprise visit, the restaurant is busy, they are making money, paying themselves a wage and no longer drinking in the restaurant. Terry is enjoying cooking in the kitchen and they have added their own dishes to the menu. Reviews since Gordon's visit appear to be very positive, with compliments on the friendly service, food and entertainment also offered.

Mark Haggan's comments on his visit are that "The food was excellent, and remarkably well priced. The staff were great, and could not have been more friendly or helpful. If you find yourself in the area, it’s certainly worth a visit."

The restaurant closed in August 2015, owner Joe blames the changes that Gordon made for the closure and reveals that his relationship with his brother Mark is at the worst it had been.


Extra Reading


Gordon Ramsay’s magic touch fails as British pub he helped turn into trendy tapas bar closes down


Read About More Kitchen Nightmares

2 comments:

  1. They blame Ramsey's changes as the cause for the closure, yet when he revisited the restaurant it appeared to be busy and the family confirmed that it was. Were they under the impression that serving the local fall down drunks was going to be good for the business or that the average person is going to want to come in with their family to eat with the local fall down drunks hanging out there.

    ReplyDelete
    Replies
    1. If they gotten rid of Joe, they would have made it I am sure.

      Delete

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