In this Bar Rescue episode, Jon Taffer visits Dr. Philgoods Sports Bar in Pompano Beach, Florida.
Dr. Philgoods Sports Bar is owned by Carl Johnson.
He purchased the sports bar in 2002 and the success of the bar transferred over to him.
When faced with a family health emergency, his focus was taken away.
He looked to his children Steve and Patty to run the bar.
The family has personality clashes that happen at work often.
The family is distracted by the drama and the staff are not thriving under the confusion.
Jon surveys the bar with expert mixologist Rob Floyd and expert chef Jason Santos.
Jon shows them the bar and how it works.
Carl’s girlfriend Teresa suffered a stroke and is in a wheelchair so he takes care of her.
The bar looks good and clean so the problem may be the family dynamics.
Jon recalls an old rescue where the family got over their dysfunction.
The bar became so successful that they opened two more locations.
Two members of the family are brought in as the spies.
The bartender offers bottled beer, which has the lowest profit margin.
The spies order a Manhattan and it is a mush of cherry juice and whiskey.
The Old Fashioned looks like a Tequila Sunrise.
The drinks are horrible.
They order food and the cook makes many mistakes making a simple Philly cheesesteak.
The food is served and they hate it all too.
Jon enters the bar and sits with Patty.
She complains about how frustrating it is helping her father.
He meets with Carl and Steve and tries to make them connect and promise to give his help and opportunity to work.
The children are optimistic.
The next day, the staff are gathered and Jon arrives.
Steve is sick so a replacement is brought in for the kitchen.
Jon gets to know about the staff and their experiences.
He points out all he saw wrong in the bar the day before.
They have a Partender report that shows they are losing a third of their income to overpouring.
Carl says his daughter is not experienced enough to run the business.
This is why he does not want to leave her in charge.
She is hearing for the first time that she needs training.
Jon says she needs a spine as she cried a lot the day before and at that moment.
Carl thinks that Jay has the personality to run the bar.
The experts are called in to train them.
Rob trains them on making an Old Fashioned with Bullet Whiskey.
In the kitchen, the replacement cook Alissa is trained along with the owners on how to make a steak sandwich.
Alissa is not confident but they go ahead with the stress test.
There will be three items each on the menu for both food and drinks.
Alissa seems lost in the kitchen and walks out before the stress test starts.
Jay wants to jump in but has not been trained.
Carl wants to allow him, but Jon corrects him and he closes the kitchen.
The customers are let in and it is just a drinks service for the night.
The bartenders are floundering and the drinks are all inconsistent.
In an hour, only 15% of the room has been served drinks.
The customers chant that they want drinks.
Jon encourages them to walk out because it would take too long for them to get their drinks.
The next day, Rob trains them on making another cocktail with Bullet Whiskey.
Jon sits with Carl to talk about the business and it is difficult as Carl is too old to jump in.
They settle on giving the children a chance as Steve is coming back.
The family and staff are gathered for the relaunch and they have kept the name with a small change.
The bar is now Dr. Philgoods Laboratory Bar and Grill.
It has a new laboratory theme with rustic pipes and colorful beakers.
The family is overwhelmed by the change but love it.
They have Skytabs systems and tablets and a Partender subscription.
There are new interior wraps, mixers and kitchen appliances.
The staff spend some time to set up and the customers are let in.
The orders come in and Patty shows that she is up to the task.
She is managing the front of house, while Steve is in the kitchen.
He was sick for a few days but is trained and is getting food out in six minutes.
Carl says he is proud of his daughter, seeing her step up and manage the night.
Carl says he feels confident stepping back to take care of Teresa.
What Happened Next at Dr. Philgoods Sports Bar / Dr. Philgoods Laboratory Bar and Grill?
Six weeks later, sales have increased by 10-15%.
Patty has started cleaning and cooking at the bar twice a week.
Jay has continued to step up in the bar.
Dr. Philgoods Sports Bar is open.
Reviews are mostly positive.
Click for more Bar Rescues
Previous episode - Tumbleweed Grill and Bar / Gold Rush Saloon
Next episode - Uncle Albert's Pub / Big W Cattle Company
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