Gordon arrives at the hotel and is greeted by Boston Terrier called Smudge and met by Christos, who takes him to his room which looks more like a garage and the room is $759 a night! Gordon tries to relax but thinks the furniture looks cheap and isn't functional for a hotel room as the stools are too close to the TV. As Gordon is hungry he orders room service, he orders tomato soup, BBQ Chicken, Pizza and Chicken Parmesan sliders and is surprised that the food arrives in takeaway boxes. He is not impressed with the food and spits the food out dubbing it a "takeaway puke box". Gordon meets Eddie and tells him all of the problems he has experienced. That evening, Gordon meets General Manager Sandra and hears of the guests complaints before a tour of the hotel's restaurant The Merk where he speaks to manager Aaron who takes no responsibility for the issues.
Gordon sits down in the restaurant to have a meal. He meets another manager David who makes comments about the poor quality of the food. Gordon is not impressed with the food featuring dry chicken, bland, tasteless pasta and the weirdest desert ever, a chocolate strawberry pizza with bacon. Gordon meets Brian in the kitchen, who tells him that Eddie is constantly changing everything and he is suffering as a result. He passes out and paramedics are called. The next day he visits Brian who was treated for dehydration and anxiety. He agrees to go back to the Hotel as long as things change. Gordon assembles the staff and guests to hear their issues, the guests complain of cheap fixtures and fittings, rust in the hot tub, terrible room service and they say they wouldn't return. Gordon wants to reinvigorate Brian in the kitchen and shows him some new dishes, he is so overjoyed that he breaks down in tears and vows to stand up to Eddie. Alongside the menu makeover at The Merk, Gordon gives The Keating a makeover with more simplified design and a better, more comfortable design.
For relaunch night, the reception staff are more relaxed and focused on welcoming the guests. The room service is improved with Aaron better managing the delivery. The changes to the restaurant have reinvigorated Brian in the kitchen and all the guests and staff are much happier.
What Happened Next?
Reviews since Gordon left are mostly good but the interior and location are hit and miss with some customers. A suite has been named after Gordon Ramsay in the hotel.
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